Categories of questions and answers:
1. Getting to City Lit (locations and parking)
Q: Where will my course take place?
A: Although most courses take place at City Lit, on Keeley Street, we do hold a number of courses off site, including EC, The Fashion Retail Academy and our Photography Studio. Please take note of the location of your course on your receipt (which you receive when you enrol) and refer to our map. If your location states 'off site' or is not listed on the map, please contact your programme area for more information. Please note that our classrooms at EC can only be accessed via stairs.
Q: Can I park my car at City Lit?
A: Due to our Central London location we are unable to provide car parking spaces. There are commercial car parks in Drury Lane and Parker Street and a few metered parking bays in the area. There is a disabled parking bay outside City Lit.
Q: Is there a secure place for me to store my bike?
A: Cycle racks are available next to and behind City Lit. Bikes are left at the owner's risk. Please ensure that your bike it securely locked.
2. Support and paying for your course
Q: Is there financial help available for tuition fees, travel and course materials?
A: If you receive benefits or have a low income, you may be eligible to get help from our Learner Support Fund or Student Bursary via a loan or grant. Contact our Information, Advice and Guidance (IAG) team on 020 7492 2500, email firstname.lastname@example.org or drop in at the IAG shop on the ground floor foyer.
Q: How is my course funded?
A: Thanks to government subsidies, on average we only need to charge you for less than half of the cost of your course. For a typical course you pay just £90 as the government pays a further £90 to cover the remaining cost of the course.
Q: Can I receive additional support in the classroom?
A: If you have requested support during your enrolment, our Access to Learning department will endeavour to contact you to discuss this. However, in order to arrange your support in time for your class, please contact us as soon as possible. Please note that we cannot guarantee we will be able to provide support in every case. Telephone 020 7492 2506, minicom 020 7492 2746 or email email@example.com
3. Complaints and Refunds
Q: How do I contact City Lit to make a complaint or give feedback?
A: All details on how to get in touch with us to make a complaint or to give us feedback can be found here
Q: If I find that a course is unsuitable for me, can I get a refund?
A: Unfortunately not. From 1st January 2013 onwards, we will refund your fees provided we receive your written request at least one day before your course starts. We will charge you a 20% administration fee, with a minimum of £10.00 per refunded course. This does not affect your statutory rights.
Q: Will I get a refund if my course is cancelled?
A: Yes, although we aim to run all courses as advertised. If we do have to cancel a course, you will receive a refund and a £5 shopping voucher as compensation for your disappointment.
Q. Can I get a refund if the tutor or location of the course changes?
A: No, City Lit reserves the right to change course tutors or venues from those advertised.
4. Using facilities at the college
Q: Is there somewhere I can buy food and drinks?
A: The Mojo cafe on the ground floor serves light meals, snacks and drinks.
Q: Where can I use a computer, access the internet or use a photocopier for course work?
A: As a City Lit student, you can make full use of our library and facilities in the Supported Learning Centre for free. Visit the SLC on the mezzanine floor with your enrolment receipt to join. Our SLC has a computer area with access to the internet and photocopiers. We can also advise you on how to access our wireless network. There is a small charge for printing and photocopying.
5. Coming to your first class
Q: What do I need for my first class?
A: You can find this information on your course outline. Course outlines are available from Enrolments, Reception and on our website.
Q: I don't know my way around the building, how can I find my first class?
A: Room numbers for classes are listed on the plasma screen in reception. The first digit in each room number reflects the floor it is on, i.e. 407 will be on the 4th floor, and 507 will be on the 5th floor. At the beginning of term there are stewards in the foyer to help you find your class, or you can always ask at reception.
6. Receiving emails and printed course guides and joining us on social media
Q: How can I update my personal details with City Lit?
A: Please do let us know of any change of address or contact details. You can do this by calling 020 7831 7831 or emailing firstname.lastname@example.org
Q: Can I receive a course guide automatically when a new one is released?
A: Please click here to add yourself to our mailing list or contact us on 020 7492 2600 and follow the instructions to request a course guide, or email email@example.com
Q: Can I receive regular updates via email?
A: Yes you can. Please click here to add yourself to our mailing list where you will automatically be added to a list to receive our email updates and to receive new course guides.
Q. Can I find City Lit on Facebook, Twitter or YouTube?
A: Yes! You can join our community here on Facebook, you can follow us here on Twitter and you can view our latest videos on YouTube.
7. What if you miss some classes?
Q: Does it matter if I miss some of my classes?
A: You will gain the most from your course if you attend every session. In some cases, missing a session can make it hard to take part fully in following ones. Each course outline tells you what you can expect to achieve on the course – this assumes that you are present throughout. If you need to miss a session, contact the department that runs your course, as there may be ways for you to catch up.
8. What next after course?
Q: What course can I do next?
A: Our IAG team can assist you with your choices - whether at City Lit or elsewhere. Each programme area also offers specialist advice on the subject of your choice.
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