You said, we did

We receive lots of feedback from students throughout the year, via Tell us what you think forms, learnerfeedback@citylit.ac.uk, course evaluations, and ad hoc focus groups. You may be interested to hear about actions we’ve taken as a result of your feedback. Here’s a summary of some of the changes we’ve made recently.

Course offer

Visual Arts
  • bookbinding equipment upgraded
  • renewed hand tools in sculpture and jewellery
  • new state of the art studio to accommodate photography courses in Kean Street
  • included ‘course levels' descriptions in the course guide and on the website to provide a clearer idea of what we mean by ‘beginners’, ‘intermediate’ and ‘advanced’ levels to help students find the most appropriate course for them.
Music
  • purchase of new musical instruments
  • re-modelled music technology suite
  • new course for singing teachers
  • introduced new music appreciation course ‘Inside the BBC Symphony Orchestra’
  • Music Technology - advanced production techniques course added
  • extra Introduction to Max/MSP course.
Drama, dance and speech
  • new progression route for Flamenco.
Computing
  • Additional advanced Excel, Sage level 2 and Sage Payroll courses. 
Languages
  • Scheduled additional courses for students to progress onto the next level. Some courses were made up of 2 modules and an extra module was offered for term 3.
Humanities
  • introduction of intermediate poetry courses
  • expansion of writing for children courses
  • expansion of current affairs courses.
Deaf education
  • introduced a lipreading course for BSL users
  • provided students on the access strand of the D/deaf degree with a route to continue their sign language studies at level 3
  • installed a large button phone with inbuilt loop in the 4th floor student lounge
  • loop system serviced
  • set up a variety of student forums to suit different user groups, eg. BSL users, students with Acquired Deafness, DDS students
  • re-designed Indivdual Learning Plans to enable students to make a more accurate judgement of how they have progressed
  • moved courses to more suitable accommodation.
Enrolment procedures
  • large print enrolment form available on demand
  • disability leaflets made available at enrolment counter
  • senior/concessionary fee payers now able to enrol online
  • new permanent ticketing system planned for enrolments
  • students only able to enrol one other person at peak enrolment.       
Web

Students are now able to:

  • enrol online if they are senior and concessionary fee payers
  • read reviews from other students
  • suggest ideas for courses on Facebook
  • see last minute availability
  • browse weekend courses
  • find out more about City Lit’s departments.
Feedback on courses/services
  • online rate and review for courses
  • evaluation forms not submitted directly to tutor to make it easier to give honest evaluation
  • awareness posters about the 9 ways to give feedback to City Lit.  

Recycling and energy saving

  • We now recycle 40% of our waste.
  • Dyson Airblade hand driers have replaced the old style hand driers and towel machines. The Dyson Airblades use 80% less energy than normal hand driers and the HEPA filter removes 99.9% of bacteria from the air.
  • Sensor activated lighting has been installed in toilets and central corridors to reduce energy consumption and save on CO2 emissions.
  • CO2 emissions will be further reduced by a virtualisation project which will reduce the number of servers being used.
  • Following student feedback, we are now recyling paper across the college.
Equipment

  • Music Technology – one Apple Mac per student
  • Office 2007 installed in all classrooms, tutorial rooms and SLC
  • New blankets, pillows, uniforms and face rings purchased for students taking massage courses.
If you have any suggestions, or comments we would like to hear from you. Please click here or pick up a form in reception.

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