City Lit > Business > Courses > Communication and presentation skills > Active listening: enhance your communication (clb032)
Active listening: enhance your communication
Course available by request
Duration: 1 day
Price: £995 for up to 10 delegates
Information and booking: Phone 020 7492 2676 or Email business@citylit.ac.uk
What is the course about?
Good listening enhances communication and builds positive relationships between managers, staff and customers. Discover your listening blocks and practise a range of skills to become an excellent listener and communicator, invaluable in building and maintaining effective professional relationships.
What level is the course?
Staff at all levels who want to improve their communication skills and improve relationships.
What will the course cover? (contents, themes, projects)
- What is listening?
- Effects of good and bad listening at work
- Self-assessment: are you listening?
- Trainer demonstration of good and bad listening
- Communication is two-way: the relationship between speaker & listener
- Overcoming the blocks to listening – creating favourable listening conditions
- Concentration
- The listening trio: attending, following and reflecting
- Storytelling: watching for clues
- Questioning skills; seeking clarification.
How will I be taught?
Fun, practical exercises in plenary, small groups and pairs, as well as individual self-assessments and video. A highly interactive course with much listening practice.
Who can I contact for further information?
For further information or to book a course phone 020 7492 2676 or Email business@citylit.ac.uk