City Lit > Business > Courses > Dealing with disabled and diverse customers > Customers with speech disability: making your service accessible (clb046)
Customers with speech disability: making your service accessible
Course available by request
Duration: Half day
Price: £595 for up to 10 delegates
Information and booking: Phone 020 7492 2676 or Email business@citylit.ac.uk
What is the course about?
This course will help you recognise a range of communication disabilities and select the best way of assisting your customers. Communication impairments are covered by the Disability Discrimination Act and during the course we will highlight the implications for your organisation.
What level is the course?
Ideal for front line staff dealing directly with customers, as well as those working on developing policy that supports disabled customers and service users.
What will the course cover? (contents, themes, projects)
- Learning to recognise and reduce discrimination
- Recognising different types of communication disability
- A brief introduction to the Disability Discrimination Act
- Identifying the barriers: what gets in the way when communicating?
- Identifying the best strategy to assist communication
- Interacting more effectively and comfortably with people with communication disabilities.
How will I be taught?
You will be taught through tutor presentation and small group work. High quality video material will illustrate the different types of communication disability. Handouts will supplement the powerpoint slides used during the course.
Who can I contact for further information?
For further information or to book a course phone 020 7492 2676 or Email business@citylit.ac.uk