City Lit > Business > Courses > Dealing with disabled and diverse customers > Disability awareness for customer-facing staff (clb048)
Disability awareness for customer-facing staff
Course available by request
Duration: Half day
Price: £595 for up to 10 delegates
Information and booking: Phone 020 7492 2676 or Email business@citylit.ac.uk
What is the course about?
A practical introduction to the barriers faced by disabled customers and the easy steps that can be taken to improve access to services. You will feel empowered to improve customer service, provision and accessibility for everyone.
What level is the course?
The course is specifically aimed at people who have customer facing roles.
What will the course cover? (contents, themes, projects)
- An examination of inclusive customer services
- Identifying everyday physical barriers to equality of service: attitudes, terminology, etiquette
- Meeting and communicating with people with a wide range of disabilities and impairments with greater confidence
- An overview of a range of sensory, cognitive, learning and physical impairments.
How will I be taught?
A combination of group work, film extracts, pair work and scenarios
Who can I contact for further information?
For further information or to book a course phone 020 7492 2676 or Email business@citylit.ac.uk