Managing challenging behaviour

Do you want to feel more confident in understanding and responding to challenging behaviour? On this practical course you will explore how to assess, control and record situations. There will be an opportunity to devise strategies to support you in your workplace.

» View full course outline

Key course information


There are more dates to choose from, click here


1 week

10:00 - 17:00

Fees ?
Full fee: £64
Senior fee: £64
Concession: £13

KS - Keeley Street

» View location

Course code

This course has finished

This course has finished

Course outline

What is the course about?

This one day course is for people who work or volunteer in care or support with clients who may constitute a threat to themselves and others. It is about enhancing your confidence in difficult situations by creating awareness and developing specific techniques. It is a foundation course that may lead to further study to develop your skills in this area.

What topics will we cover?

Defining and developing an understanding of challenging and abusive behaviour.
Assessing scales of risk and learning to prepare reports on behavioural incidents.
Analysing situations with a view to future management.
Examining techniques to deal with problem behaviours and difficult feelings and emotions.
Developing personal strategies for coping with difficult situations and minimising stress.

By the end of this course you should be able to:

- Understand the construction of challenging situations.

- Have increased confidence to manage changes in behaviour.

- Learn new verbal and non-verbal skills to difuse challenging behaviour.

What level is the course and do I need any particular skills?

This course is non-accredited. You should be able to follow verbal or written instructions. You will be expected to take part in group discussions, make significant contributions and help to move discussions forward.

How will I be taught, and will there be any work outside the class?

You will be expected to participate in group discussion and role play, analyse incidents and research materials.

Are there any other costs? Is there anything I need to bring?

All materials are supplied for the course.

Do I need to have an interview before I can enrol?


What feedback will I get?

You will receive regular feedback from your tutor throughout the course, as and when appropriate. At the end of the course you and your tutor are asked to assess the progress you have made. You will evaluate your learning at the end of the session. Your progress will be regularly assessed and monitored by your tutor. The tutor will provide informal, regular feedback throughout the course. The tutor will also ask you to assess your own progress.

How will I be able to give my views on the course?

Please complete the evaluation form at the end of your course. These are monitored and help us to continually improve our courses.

How do I find out if I can get some support for my learning?

You may be interested in: education and careers advice; financial and childcare support; disability support; support for Deaf and hearing-impaired students; dyslexia support; English and maths support; counselling, and library services (supported learning centre). To find out what may be available to you, and how to apply, see page 340 of the 14/15 course guide, or visit

When I've finished, what course can I do next?

You may be interested in the Level 2 health and social care diploma, Understanding working with people with mental health or Substance misuse awareness.

General information and advice on courses at City Lit is available from the Information and Advice Shop, open Monday to Friday 12:00 – 19:00 during term time, and Monday to Friday 12:00 – 17:00 out of term time. See the course guide for term dates and further details.

Who can I contact for further information?

Tel: 020 7492 2521

Telephone hours: Mon-Fri 10:00 - 16:00

Select another date / day / time

Dates Day(s) Time Duration Location Fees Snr Conc Code Availability
25/05/15 Mon 10:00 - 17:00 1 weeks KS - Keeley Street £64 £64 £13 KCN03 Available » Select
31/10/14 Fri 10:00 - 17:00 1 weeks KS - Keeley Street £64 £64 £13 KCN02 Finished » Select

Browse full range of courses

Click to view Click to close browse courses box

Contact us

Careers in care work

Tel: 020 7492 2521

Telephone hours: Mon-Fri 10:00 - 16:00

Careers in care work

Careers in care work courses at City Lit are ideal if you would like to work in the adult care sector, or if you already work or volunteer in adult care and wish to improve your skills and employability