Contributing assertively at meetings

Influence your meetings in a clear confident way, leading to effective decision making. Skills include making persuasive contributions, motivating, rapport, body language, overcoming resistance and enhancing your impact.

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Key course information

Dates
26/02/12 - 04/03/12

Day(s)
Sun

Duration
2 weeks

Time
10:30 - 17:30

Fees
Full fee: £114
Senior fee: £114
Concession: £57

Venue
KS - Keeley Street

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Course code
DT016*

Availability
This course has finished

This course has finished

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Still got questions?
drama@citylit.ac.uk or call 020 7492 2542

Course outline

What is the course about?

To develop the speaking and listening skills you need to influence a meeting in a clear, confident and well-organised way, leading to effective decision making.

What topics will we cover?

Voice and body language.
Motivating participants by choosing an appropriate approach to the meeting.
Responding to questions.
Handling objections.
Dealing with problem participants and hostile behaviour.
Enhancing your impact by developing personal credibility and conviction.

By the end of this course you should be able to:

Influence a meeting by defining the drives, goals and agendas of those involved.
Identify your personal style of working with people.
Adopt an appropriate approach to handling objections productively.
Present evidence in an appropriate way.
Use voice and body language to maximise impact.
Choose appropriate modes of behaviour to enhance performance.
Deal constructively with problem participants.
Arrange space to facilitate controlled and even-handed discussions.
Respond to questions calmly and effectively.
React positively to a hostile audience, thereby enhancing your credibility.

What level is the course and do I need any particular skills?

Students whose first language is not English need to be fully competent in speaking and listening, reading and writing .
In order to get the most from the course you will be able to:
• Speak English fluently.
• Communicate in group situations.
• Give and receive constructive feedback.
• Read and respond to a range of texts.
• Take course notes for your own use.

How will I be taught, and will there be any work outside the class?

The course will comprise talks, discussion, role play and observation, with opportunity for group feedback and evaluation. You will be working in pairs and small groups.

Are there any other costs? Is there anything I need to bring?

No.

Do I need to have an interview before I can enrol?

Yes. Before you can enrol on this course, you need to have an advisory interview with the relevant department. Without this the enrolment team will be unable to process your enrolment. Please contact the department to arrange your interview, or to find out about drop-in sessions.

What feedback will I get?

You will receive regular feedback from your tutor throughout the course, as and when appropriate. At the end of the course you and your tutor are asked to assess the progress you have made.

How will I be able to give my views on the course?

Please complete the evaluation form at the end of your course. These are monitored and help us to continually improve our courses.

How do I find out if I can get some support for my learning?

You may be interested in: education and careers advice; financial and childcare support; disability support; support for Deaf and hearing-impaired students; dyslexia support; English and maths support; counselling, and library services (supported learning centre). To find out what may be available to you, and how to apply, see page 213 of the 11/12 course guide, or visit www.citylit.ac.uk/students

When I've finished, what course can I do next?

'Quick vocal improvement', 'Communicating Effectively at Work' and 'Presenting Yourself Successfully' 'Communicate with Confidence through voice & Body Language'.

General information and advice on courses at City Lit is available from the Information and Advice Shop, open Monday to Friday 12:00 – 19:00 during term time, and Monday to Friday 12:00 – 17:00 out of term time. See the course guide for term dates and further details.

Who can I contact for further information?

Tel: 020 7492 2542

drama@citylit.ac.uk

Drop-in advice During term-time: Monday & Wednesday 12.30 - 13.30 and 17.30 - 18.30 Thursday 17.30 - 18.30 Non term-time Tuesday 12.30 - 13.30 Wednesday 17.30 - 18.30.

To enrol on a course, call 020 7831 7831.