Part-time adult education, evening classes: London: City Lit

Communicating effectively at work

How skilfully do you manage the impression you make on people? This intensive, practical course will help you develop personal effectiveness by looking at voice and body language, assertiveness, speaking in public, sensitive listening, interviewing techniques and meeting skills.

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Key course information

Dates
26/04/12 - 28/06/12

Day(s)
Thu

Duration
10 weeks

Time
19:40 - 21:40

Fees
Full fee: £127
Senior fee: £127
Concession: £61

Venue
EC - European College

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Course code
DB009*

Availability
Contact department

Interview required before you can enrol

Before you can enrol on this course, you need to have an advisory interview with the relevant department. Without this the enrolment team will be unable to process your enrolment. Please contact the department to arrange your interview, or to find out about drop-in sessions.

Call 020 7492 2542 or drama@citylit.ac.uk

» Why do I need an interview?

Course outline

What is the course about?

To improve spoken communication and interpersonal skills in the work place.
To build confidence and to develop personal effectiveness when speaking in public.

What topics will we cover?

Developing the skills of rapport through body language and voice.
Speaking up for yourself; presenting yourself with confidence.
Developing a presence as a communicator; engaging your listeners.
Influencing; building trust; overcoming objections.
Sensitive listening. Responding to criticism. Meeting skills.

By the end of this course you should be able to:

Build a positive relationship through rapport.
Be aware of how body language enhances self-presentation.
Develop vocal energy.
Speak up for yourself with confidence.
Recognise barriers to communication; listen sensitively.
Handle negative criticism about performance.
Put your point across effectively at a meeting.

What level is the course and do I need any particular skills?

Students whose first language is not English need to be fully competent in speaking and listening, reading and writing in English.
In order to get the most from the course you will be able to:
• Speak English fluently.
• Communicate in group situations.
• Give and receive constructive feedback.
• Read and respond to a range of texts.
• Take course notes for your own use.

How will I be taught, and will there be any work outside the class?

The course will comprise talks, discussion, simulations, role play and observation, with opportunity for group feedback and evaluation.

Are there any other costs? Is there anything I need to bring?

All materials are provided.

Do I need to have an interview before I can enrol?

Yes. Before you can enrol on this course, you need to have an advisory interview with the relevant department. Without this the enrolment team will be unable to process your enrolment. Please contact the department to arrange your interview, or to find out about drop-in sessions.

What feedback will I get?

You will receive regular feedback from your tutor throughout the course, as and when appropriate. At the end of the course you and your tutor are asked to assess the progress you have made. There will be regular ongoing feedback from the tutor. Students will have the opportunity to discuss their progress individually.

How will I be able to give my views on the course?

Please complete the evaluation form at the end of your course. These are monitored and help us to continually improve our courses.

How do I find out if I can get some support for my learning?

You may be interested in: education and careers advice; financial and childcare support; disability support; support for Deaf and hearing-impaired students; dyslexia support; English and maths support; counselling, and library services (supported learning centre). To find out what may be available to you, and how to apply, see page 213 of the 11/12 course guide, or visit www.citylit.ac.uk/students

When I've finished, what course can I do next?

Public Speaking, Persuasive Speaking, Presenting Yourself Successfully.

General information and advice on courses at City Lit is available from the Information and Advice Shop, open Monday to Friday 12:00 – 19:00 during term time, and Monday to Friday 12:00 – 17:00 out of term time. See the course guide for term dates and further details.

Who can I contact for further information?

Tel: 020 7492 2542

drama@citylit.ac.uk

Drop-in advice During term-time: Monday & Wednesday 12.30 - 13.30 and 17.30 - 18.30 Thursday 17.30 - 18.30 Non term-time Tuesday 12.30 - 13.30 Wednesday 17.30 - 18.30.

To enrol on a course, call 020 7831 7831.

Select another date / day / time

Dates	Day(s)	Time	Duration	Fees	Snr	Conc	Code	Availability
12/01/12 to 29/03/12	Thu	19:40 - 21:40	12 weeks	£153	£153	£73	DB008	Full	» Select
26/04/12 to 28/06/12	Thu	19:40 - 21:40	10 weeks	£127	£127	£61	DB009	Contact department	» Select
15/09/11 to 01/12/11	Thu	19:40 - 21:40	12 weeks	£153	£153	£73	DB007	Contact department	» Select