Develop your listening skills

Poor listening creates misunderstandings, affecting your relationships with family, friends and colleagues. You will learn to be an excellent listener, the key to better management, client care, personal and professional relationships.

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Key course information

Dates
11/11/11 - 18/11/11

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Day(s)
Fri

Duration
2 weeks

Time
10:30 - 16:30

Fees ?
Full fee: £95
Senior fee: £62
Concession: £42

Venue
KS - Keeley Street

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Course code
PS715

Availability
This course has finished

Course outline

What is the course about?

Listening is the key to improving your communication skills for personal or professional reasons, reducing misunderstandings and building more rewarding relationships. Explore the nature of this profoundly important and complex skill and discover your blocks. Practise your skills to become a first class listener; invaluable in social interactions, at work, for interviews, meetings and when attending or delivering presentaions.

What topics will we cover?

What is listening?
Listen and recall or switch off and discard?
Terrible and terrific listeners.
How good a listener are you? Self-assessment.
'Who's a good sport?' - tutor demonstration of good and bad listening.
'I bet this'll be boring' - what stops you listening?
Overcoming blocks to listening.
Concentration: sustained listening exercise.
The Listening Trio: attending, following & reflecting skills.
Are you attending? The role of body language.
'Guess What?' Questioning skills; seeking clarification

Practise the following skills:
Storytelling: watching for clues
Do they mean what they say & say what they mean?
Reflecting skills: listening for facts and feelings, summarising and empathy
Decisions, decisions: empowering the speaker
The dog and the monkey: what did they say, what did you hear?

The role of the speaker: communication is two way.

By the end of this course you should be able to:

Describe your good and bad listening behaviours
Identify your listening blocks and strategies to overcome them
Use the listening skills trio: attending, following, reflecting.

What level is the course and do I need any particular skills?

No prior knowledge of the subject is required. Actvities and practical exercises involve reading and reflecting on content, and discussion/contributions in small and large groups. There is a sustained listening exercise in pairs, where on person reads and the other listens, concentrating for several minutes.

How will I be taught, and will there be any work outside the class?

This is a participative course involving discussion, individual self-assessment, cartoons, listening practice and fun activities in pairs, groups and plenary. The trainer will also demonstrate good and bad listening and provide information through lecture style, powerpoint slides and handouts.

Are there any other costs? Is there anything I need to bring?

Please bring a pen and notebook with you.The trainer will provide plenty of handouts to back up the course content and learning.

Do I need to have an interview before I can enrol?

No.

What feedback will I get?

You will receive regular feedback from your tutor throughout the course, as and when appropriate. At the end of the course you and your tutor are asked to assess the progress you have made.

How will I be able to give my views on the course?

Please complete the evaluation form at the end of your course. These are monitored and help us to continually improve our courses. This course is particularly relevant for those considering taking a counselling or life coaching course.

How do I find out if I can get some support for my learning?

You may be interested in: education and careers advice; financial and childcare support; disability support; support for Deaf and hearing-impaired students; dyslexia support; English and maths support; counselling, and library services (supported learning centre). To find out what may be available to you, and how to apply, see page 213 of the 11/12 course guide, or visit www.citylit.ac.uk/students

When I've finished, what course can I do next?

Related Courses: Anger & Conflict Management and Assertiveness,.

General information and advice on courses at City Lit is available from the Information and Advice Shop, open Monday to Friday 12:00 – 19:00 during term time, and Monday to Friday 12:00 – 17:00 out of term time. See the course guide for term dates and further details.

Who can I contact for further information?

Tel: 020 7492 2530

counselling@citylit.ac.uk

Drop-in course advice (term-time only) Tuesdays 13.30 - 14.30 (please ask at the Department Enquiry Desk).



To enrol on a course, call 020 7831 7831.

Select another date / day / time

Dates Day(s) Time Duration Fees Snr Conc Code Availability
11/11/11 to
18/11/11		 Fri 10:30 - 16:30 2 weeks £95 £62 £42 PS715 Finished » Select
23/03/12 to
30/03/12		 Fri 10:30 - 16:30 2 weeks £95 £62 £42 PS704 Finished » Select

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Contact us

Psychology, counselling & personal development

Tel: 020 7492 2530

counselling@citylit.ac.uk

Drop-in course advice (term-time only) Tuesdays 13.30 - 14.30 (please ask at the Department Enquiry Desk).



To enrol on a course, call 020 7831 7831.

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