Assertiveness at work
Lack of communication and misunderstandings are key factors in poor working relationships. Asserting yourself can help you reduce anxiety and stress, increase motivation and develop positive relationships with your boss, staff and colleagues.
This course has been added to your wishlist
Key course information
Dates
13/05/12 - 20/05/12
Day(s)
Sun
Duration
2 weeks
Time
10:30 - 16:30
Fees
Full fee: £95NC
Venue
KS - Keeley Street
Course code
PA759
Availability
Available
NC: No concessionary fees available as there is no government funding for this course.
Enrol now
Course outline
What is the course about?
This session explores how assertive behaviour and communication can help relationships in the workplace, between managers and staff and between peers, by encouraging openness and co-operation.
What topics will we cover?
Group agreement.
Outline and objectives.
The impact of passive and aggressive behaviours at work.
Assessing your behaviour and colleagues’ behaviour.
Asking for your needs to be met in the workplace.
Saying ‘no’
Giving and receiving criticism.
Expressing feelings appropriately at work.
Self Esteem and Assertiveness.
Session debriefing: learning points and individual commitments to change.
By the end of this course you should be able to:
Recognise the value of assertiveness in the workplace.
Have a clearer picture of your needs at work and how to ask for them assertively.
Have strategies and practical skills to deal constructively with poor performance and behaviour.
NOTE: It is important to be realistic about how much will be covered in a short course. The course will offer you the opportunity to practise dealing with situations at work where you'd like to be more effective and offer skills and strategies to approach difficulties and so apply them to other situations.
What level is the course and do I need any particular skills?
Open to all.
How will I be taught, and will there be any work outside the class?
The learning is interactive to encourage each individual to participate and gain personally and includes discussion and practical exercises. Also includes, self-assessment of behaviour, practising how to handle scenarios (case studies) and real life situations. There might be individual exercises for you to peruse in your own time.
Are there any other costs? Is there anything I need to bring?
There are no extra costs. Books mentioned on the course can be purchased at a later time if you wish.
Do I need to have an interview before I can enrol?
No.
What feedback will I get?
You will receive regular feedback from your tutor throughout the course, as and when appropriate. At the end of the course you and your tutor are asked to assess the progress you have made. Self-assessment, peer and tutor feedback. You will also have the opportunity to reflect on your learning at the end of the course and to identify future learning goals.
How will I be able to give my views on the course?
Please complete the evaluation form at the end of your course. These are monitored and help us to continually improve our courses.
How do I find out if I can get some support for my learning?
You may be interested in: education and careers advice; financial and childcare support; disability support; support for Deaf and hearing-impaired students; dyslexia support; English and maths support; counselling, and library services (supported learning centre). To find out what may be available to you, and how to apply, see page 213 of the 11/12 course guide, or visit www.citylit.ac.uk/students
When I've finished, what course can I do next?
General information and advice on courses at City Lit is available from the Information and Advice Shop, open Monday to Friday 12:00 – 19:00 during term time, and Monday to Friday 12:00 – 17:00 out of term time. See the course guide for term dates and further details.
Who can I contact for further information?
Tel: 020 7492 2530
counselling@citylit.ac.ukDrop-in course advice (term-time only) Tuesdays 13.30 - 14.30 (please ask at the Department Enquiry Desk).
To enrol on a course, call 020 7831 7831.
Browse full range of courses
- Visual arts
- Art foundation and portfolio preparation courses
- Art history
- Basketry
- Bookbinding, book arts and conservation
- Calligraphy
- Ceramics
- Design
- Digital arts and graphics
- Drawing
- Drawing and painting from life
- Fashion and textiles
- Jewellery
- Mosaics
- Offsite and studio development courses
- Painting
- Printmaking
- Sculpture
- View all in Visual arts
- Find out more about the Visual arts department
- Photography
- Beginners
- Business and copyright
- Computer based photography courses
- Documentary and photojournalism
- Exhibiting your photographs
- History, theory and talks about photography
- Lighting and studio techniques
- Photographing London
- Photography and contemporary art practice
- Portfolio and project creation
- Printing courses
- Taking photography further: general
- Taking photography further: specialist
- Traditional techniques
- View all in Photography
- Find out more about the Photography department
- Languages
- Drama, dance and speech
- Accredited courses
- Acting - advanced
- Acting - follow-on
- Acting - introductory
- Acting short courses
- Arts administration
- Comedy
- Communication courses for speakers of other languages
- Communication skills for business
- Dance and movement
- Directing
- Drama teaching
- Drama therapy
- Internet broadcasting
- Musical theatre
- Performance skills
- Professional skills for actors
- Professional theatre company
- Stage combat
- Technical theatre
- TV, radio and sound
- Voice, speech and communication
- View all in Drama, dance and speech
- Find out more about the Drama, dance and speech department
- Humanities
- Music
- Cello
- Clarinet
- Classical guitar
- Flute
- Instrument playing
- Instrumental ensembles
- Jazz and popular music
- Music access course
- Music appreciation
- Music foundation
- Music technology
- Musicianship
- Piano and keyboards
- Record your performance
- Recorder
- Singing
- String ensembles
- Ukelele
- Violin
- View all in Music
- Find out more about the Music department
- Health and movement studies
- Alexander technique
- Anatomy and physiology
- Complementary health studies
- Continuing professional development for therapists
- Energy and healing
- Fitness workouts
- Health and fitness teacher training
- Massage and bodywork: introductory level
- Massage and bodywork: professional practitioner level
- Meditation and stress management
- Movement classes
- Nutrition and food safety
- Professional development for movement instructors
- Self-defence
- Yoga
- View all in Health and movement studies
- Find out more about the Health and movement studies department
- Computing
- Apple Mac
- Basic computing
- Bookkeeping
- Courses leading to a qualification
- Design and illustration
- Desktop publishing
- Digital Inclusion
- Explore your interests using a computer
- Keyboard skills
- Microsoft Office 2007 applications
- Programming
- Technical computing
- Web page design
- Windows and file management
- View all in Computing
- Find out more about the Computing department
- Psychology, counselling & personal development
- English, maths & ESOL
- Deaf education
- Careers in care work
- Access to higher education
- Progress - courses for people with learning difficulties
- Speech therapy
- Teacher & management training
Contact us
Psychology, counselling & personal development
Tel: 020 7492 2530
Drop-in course advice (term-time only) Tuesdays 13.30 - 14.30 (please ask at the Department Enquiry Desk).
To enrol on a course, call 020 7831 7831.
Course of the week
Stress, am I missing the message Are there any benefits to feeling stressed? Dispel the illusions of stress and discover the deeper message for your life so you can usher in change and live differently
Psychology, counselling & personal development
City Lit has long-standing experience in offering a wide range of psychology, personal development and counselling courses