Writing a review

To help other students find the right course for them, you can sumbit a review to our website to share your experiences. Reviews are also seen by our Quality team, so sharing your thoughts will help us to improve our services to you.

We need to ensure that all reviews published are genuinely helpful to others reading them, are relevant and fair. Please read the guidelines below. Reviews are moderated by City Lit and may not be published if they do not meet the guidelines below.    

You must have attended the course: 
  • Reviews must be based on your personal experience of the course, not second-hand information or hearsay
  • You should have completed at least 50% of the course you are reviewing
  • We accept reviews written about experiences on courses within the last three years.
Your review must be helpful to other students:

  • Make only fair and reasonable comments based on what the course is stating it will deliver in the course description and the level it is aimed at 
  • Ensure content is relevant and helpful to other students 
  • Please don't include questions or comments directed to tutors or staff – if you have a question or comment please contact us
  • Please don't use reviews for general political, ethical or religious opinions, discussion or commentary.

Making a complaint:
  • A complaint requires proper investigation. Reviews should not be used in lieu of our complaints process - we reserve the right not to publish a review (positive or negative) if a matter needs investigating. A review submitted, may be published once this process is complete, depending on the outcome.
  • If you have already made a complaint, your review will be withheld until this has been properly investigated
  • Reviews cannot be used for refund requests- please contact learner.feedback@citylit.ac.uk for refunds.

Personal criticism about your tutor and other students

  • Please don't refer to the tutor by name, as you are asked to review your experience of the course, not the tutor
  • Refrain from making any personal criticism about your tutor or their teaching style
  • Refrain from mentioning other students in the class by name or making unhelpful comments about other students. 
  
Language

  • Do not use any offensive language, spiteful remarks, defamatory, racist or incendiary comments .

We reserve the right either not to publish or to edit parts of a review before publishing that do not follow the guidelines.

All reviews are a reflection of students' opinions. By publishing reviews, City Lit does not necessarily agree with the statements made, but chooses to publish them as they contain reasonable opinions which may help other students to decide whether a course is right for them.

These guidelines help us ensure that the reviews we publish are accurate, relevant and fair.

Please note that when a course tutor changes, we will delete all reviews which refer specifically to the previous tutor.

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If you are looking for a great choice of inspiring courses; a bright, modern environment to learn in located in central London; the opportunity to have fun and meet like-minded people, we look forward to seeing you at City Lit!

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