Becoming confident on Outlook 365

Course Dates: 07/11/21 - 14/11/21
Time: 10:00 - 17:30
Location: KS - Keeley Street
Are you new to Outlook? Have you started using it at work but needing to know more about it? Working with emails and tasks is an essential feature of almost any job and it can be easy to become overwhelmed by messages and information. This course will enable you to use the key features of Outlook including the do's and don'ts of sending and receiving emails, sending and receiving emails with attachments, safe downloading of attachments, adding signatures, creating folders to manage your emails, organising and using your calendar to keep on top of appointments, setting up reminders and creating task lists, with staying within the digitally safe and secure and within GDPR.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here
This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
Book your place
In stock
Full fee £119.00 Senior fee £95.00 Concession £60.00

Course Code: CSU04

Please choose a course date 

Sun, day, 07 Nov - 14 Nov '21

Duration: 2 sessions (over 2 weeks)

Or call to enrol:020 7831 7831

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Center for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

This course will help you feel more confident, knowledgeable and skilful in your Outlook use either for personal or work use. You will learn essential terminology and use this knowledge to help you become a more efficient user of the program. You will learn how to send, receive, organise and manage emails and appointments. You will learn about how to use your contacts and create tasks and you will learn how to do all this and maintain your security, understanding legal responsibilities as an employer or employee.

What will we cover?

• sending and receiving emails
•formatting and laying out emails so they are well-presented and easy to read
• the do's and don'ts of sending and receiving emails
• sending attachments and safely downloading them,
• adding signatures
• creating folders to manage your emails
• organising and using your calendar to keep on top of appointments
• setting up reminders and creating task lists
• the Data Protection Act and your legal obligations.

What will I achieve?
By the end of this course you should be able to...

• use Outlook for its most essential features
• send and receive emails
•format and layout emails so they are well-presented and easy to read
• identify the do's and don'ts of sending and receiving emails
• send attachments and safely download them,
• attach a file or a folder to an email and safely download a file or folder to a folder on you computer that can then be scanned for viruses
• create basic signatures that can be appended to your emails
• manage emails to go directly into designated folders.
• set up reminders and create task lists so you can be up to date with appointments
• use the security features offered in Outlook when sending and receiving emails
•identify your legal obligation and responsibilities when sending information via emails and the implications of the Data Protection Act.

What level is the course and do I need any particular skills?

This is an introductory course so no prior knowledge of Outlook is needed though if you have used Outlook before at a basic level, this course will also help you. You will need to be confident in basic digital literacy having basic keyboard and mouse skills.

You should also be able to follow spoken instructions, read written instructions and information, and discuss work with your tutor.

How will I be taught, and will there be any work outside the class?

You will learn in a supportive and welcoming environment with an emphasis on your discovering how to do and complete tasks, with guidance from the tutor. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.

Are there any other costs? Is there anything I need to bring?

You will need a pen, some lined A4 paper and a folder to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.

When I've finished, what course can I do next?

There are a number of courses you can do at the same time or progress onto these include:
• Workplace skills: how to be organised and self-managing using One Note and MS Outlook (intermediate)
• Workplace skills:
• Becoming confident in digital security: how to protect your data and privacy on your PC, Internet and smartphone
• Becoming confident in Excel 365
• Becoming confident in file management on your PC
• Becoming confident on Office 365 and its most important apps: an introduction
• Becoming confident on PowerPoint 365
• Becoming confident on Word 365
• Becoming confident with mobile data: managing and syncing your files across your laptop, smartphone and tablet
• Becoming confident with online communication: Zoom
• Making sense of Windows 10
• Touch typing and keyboard skills
• How to be a skilled administrator in the virtual and face-to-face office: the essentials
• How to be administrator in the virtual and face-to-face office: how to be organised, efficient, precise and service-focused
• How to be an administrator: the online paperless office

We have a number of courses with qualifications. For courses with an exam, you will need to complete a pre-course assessment:
• Essential Digital Skills for Work Level 1
• Level 2 certificate in IT user skills (ECDL Extra)

There also many English, maths and office skills courses you can do. Ask your tutor or contact / 020 7492 2511 for more details.

We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.