City Lit Blog

City Lit share experience on improving student engagement and using student feedback at leading industry conference

Story added 27th Apr 2017

City Lit's Libby Tooke-Mitchell at the Change Agents Network Conference 2017

City Lit Student Experience Manager Libby Tooke-Mitchell recently attended the Change Agents Network Conference 2017 at the University of Exeter to talk about her experiences of working with students at City Lit to help improve feedback at the college.

The theme of the conference was ‘supporting effective partnerships’ and included keynote speeches from a variety of industry professionals on the initiatives universities and adult education colleges use to work more efficiently with student as partners, change agents and ambassadors.

Libby’s presentation provided an overview of how City Lit have increased student engagement and how the college achieved a 50% increase in student feedback. It also explored how the college uses student feedback and some of the improvement projects that have been completed over the last few years - for example creating a ‘one stop shop’ for student enquiries, financial and careers advice in the Student Centre & Library.

City Lit student Vicky Hackett also attended the conference to speak about her experiences of being on the student panel at City Lit:

“We meet three times a year for a couple of hours in the evening. It’s a really sociable, fun and friendly event. It’s great to meet other students – we’re all different in terms of age and background but we all have a shared passion for learning and contributing to the success of City Lit. It’s a supportive environment where you are able to express your views and ideas. You feel that they are heard and that your contributions make a difference. We often work together in smaller groups on a particular topic with the aim of providing suggestions and feedback to improve the student experience.”

Speaking about her findings from the conference, Libby said:

“One of the best parts of the conference for me was that all presenters came with students that gave their perspective. It was great to have the opportunity to hear from students about their experiences of working with their college or university to help drive change.”

Interested in helping to shape the future of City Lit? Find out how you can get in touch and get involved at City Lit.