Becoming confident on Outlook 365 (beginner)

What is the course about?

This course will help you become confident in the key features of Outlook use either for personal or work use. You will learn essential terminology and use this knowledge to become a more efficient user of the program. You will learn how to send, receive, organise and manage emails and appointments. You will learn about how to use your contacts and create tasks and how to do all this and maintain your security, understanding legal responsibilities as an employer or employee.

What will we cover?

• sending and receiving emails
•formatting and laying out emails so they are well-presented and easy to read
• the do's and don'ts of sending and receiving emails
• sending attachments and safely downloading them,
• adding signatures
• creating folders to manage your emails
• organising and using your calendar to keep on top of appointments
• setting up reminders and creating task lists
• the Data Protection Act and your legal obligations.

What will I achieve?
By the end of this course you should be able to...

• use Outlook for its most essential features
• send and receive emails
•format and layout emails so they are well-presented and easy to read
• identify the do's and don'ts of sending and receiving emails
• send attachments and safely download them,
• attach a file or a folder to an email and safely download a file or folder to a folder on you computer that can then be scanned for viruses
• create basic signatures that can be appended to your emails
• manage emails to go directly into designated folders.
• set up reminders and create task lists so you can be up to date with appointments
• use the security features offered in Outlook when sending and receiving emails
•identify your legal obligation and responsibilities when sending information via emails and the implications of the Data Protection Act.

What level is the course and do I need any particular skills?

This is an introductory course so no prior knowledge of Outlook is needed though if you have used Outlook before at a basic level, this course will also help you. You will need to be confident in basic digital skills. If you need to develop these first, we recommend either:
• Complete beginners: becoming confident on your computer and online
• Becoming confident with digital skills: on your computer and online (beginner).

How will I be taught, and will there be any work outside the class?

You will learn in a supportive and welcoming environment with an emphasis on your discovering how to do and complete tasks, with guidance from the tutor. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.

Are there any other costs? Is there anything I need to bring?

You will need a pen, some lined A4 paper and a folder to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.

When I've finished, what course can I do next?

We recommend completing the Becoming Confident series so you gain a solid foundation in digital skills. These courses include:
• Getting started: becoming confident on Instagram and TikTok (complete beginners)
• Getting started: becoming confident on Facebook and Twitter (complete beginners
• Becoming confident with digital skills: on your computer and online (beginner)
• Becoming confident in file management and Windows 10/Windows 11 on your PC (beginners)
• Becoming confident on the cloud: OneDrive and Google drive - a new way of sharing and managing your files (foundation)
• Becoming confident and secure with mobile data: safely managing and syncing your files and accounts across your computer, smartphone and tablet (foundation)
• Becoming confident in digital security: how to protect your data and privacy on your PC, Internet and smartphone
• Digital skills for the workplace: managing, storing and sharing data and files (intermediate)
• Becoming confident in digital skills: Word, Excel, PowerPoint and Outlook (beginner)
• Becoming confident on Excel 365 (beginner)
• Becoming confident on PowerPoint 365 (beginner)
• Becoming confident on Word 365 (beginner)
• Becoming confident with online communication: chat, calls, meetings and files on Teams (foundation)
• Becoming confident with online communication: Zoom (beginner)
• Becoming confident with online communication: Zoom and Teams (beginner)
• Becoming a confident online citizen: developing your problem-solving and research skills for inside and outside work (foundation)
• Becoming a confident online citizen: staying safe and protecting your data on your PC and smartphone (foundation)
• Becoming a confident online citizen: from bills, banking, and shopping to government services, job applications and streaming (foundation)

You can also do classes in the maths and English areas.
For more information, talk with your tutor or contact universal.skills@citylit.ac.uk / 020 4582 0423.