Becoming confident with emails and internet communication

Course Dates: 03/02/20 - 18/02/20
Time: 14:00 - 17:00
Location: KS - Keeley Street

Part of our complete courses for beginners series, this course will take you from the setting up of web-based email accounts to be being able to use emails confidently in both formal and informal situations. You will look at the different types of email accounts, how to alter settings, choose effective passwords and stay safe using anti-virus software, firewalls and other defenders as well as understandiing phishing. You will practise sending and receiving emails, adding attachments, setting up folders, organising emails, and recognising spam as well as making sure you can use email in a work-setting. We will also introduce you to cloud-based communication and how to share files rather than use email.

This course is FREE if one of the following applies:

a) You are employed and earn less than £20,962. You need to have lived in the UK or EU for the last 3 years and be a citizen of the UK or a country within the EU. You may also be eligible for this funding in other circumstances. When you come for assessment or enrolment, bring a pay slip dated within 3 months of the course start date, or a current employment contract that shows your gross salary. OR

b) You are either on Jobseekers' Allowance or Employment & Support Allowance (WRAG). Please bring proof of income to your assessment or enrolment. OR

c) You receive other state benefits (including Universal Credit), earn less than £338 a month (individual claims) or £541 a month (household claims) and are doing the course to become employed or move into more sustainable employment.

Call 020 7831 7831 for more information.

Description

What is the course about?

This course is for those who want to feel more confident, knowledgeable and skilful in their use of email, either for personal or work use. You will learn how to set up different types of web-based email accounts (Google, Hotmail, Yahoo) and decide which is best for you. We will consider security issues such as how to choose passwords, how to protect yourself from phishing, malware and other efforts to steal data and personal information from your emails, which anti-virus software is available and how to use it. We will practise sending and receiving emails to single and multiple recipients, retrieving emails you didn’t want to send, establishing group emails, formatting messages, adding electronic signatures, adding and removing attachments. We will look at how to send big files. There will be a lot of emphasis on managing and organising your emails including how to set up folders and labels, how to change the appearance of your inbox and general display, deleting and archiving emails, using importance markers, filtering your messages so they go into particular folders or are marked in special ways, prioritising emails, blocking senders, controlling SPAM. You will also learn how integrate your web-based email with other mail clients such as Outlook and make sure that you can email appropriately in a work-setting. We will introduce you to cloud-based communication and sharing - an alternative to emailing.

What will we cover?

• setting up different types of web-based email accounts (Google, Hotmail, Yahoo) and judging the merits of each
• security issues such as how to choose passwords, how to protect yourself from phishing, malware and other efforts to steal data and personal information from your emails, which anti-virus software is available and how to use it
• sending and receiving emails to single and multiple recipients, retrieving emails you didn’t want t send, establishing group emails
• formatting messages, adding electronic signatures
• adding and removing attachments
• how to send oversized files
• managing and organising your emails including how to set up folders and labels, how to change the appearance of your inbox and general display, deleting and archiving emails, using importance markers, filtering your messages so they go into particular folders or are marked in special ways, prioritising emails, blocking senders, controlling SPAM.
• integrating your web-based email with other mail clients such as Outlook
• email etiquette including formal vs informal emails inside and outside work
• how cloud-based communication works - sharing on-line.

What will I achieve?
By the end of this course you should be able to...

• use email confidently and efficiently for both personal use and work life and be able apply the skills you have learned to a variety of email systems
• set up different types of web-based email accounts (Google, Hotmail, Yahoo) and decide which is best for you
• choose a secure passwords, protect yourself from phishing, malware and other efforts to steal data and personal information from your emails
• identify and use the most appropriate anti-virus software for you
• send and receive emails to and from single and multiple recipients, retrieve emails you didn’t want to send, establish group emails
• format messages and add an electronic signature
• add and remove attachments
• send oversized files
• manage and organise your emails so you can set up folders and labels, how to change the appearance of your inbox and general display, delete and archiving emails individually and on mass, use importance markers, filter your messages directly into particular folders, marked your messages, prioritise emails, block senders, control SPAM.
• integrate your web-based email with other mail clients such as Outlook
• use email etiquette and conventions to write both formal vs informal messages for both work and personal use
• identify the principles of cloud-based communication and be able to share a file on-line.

What level is the course and do I need any particular skills?

This is a beginners’ course and aimed at those who need to build up their confidence using email for use at home or at work whether you are very new to email or have been using it for a while. You should be able to follow spoken instructions, read written instructions and information, and discuss work with your tutor.

How will I be taught, and will there be any work outside the class?

This will be a practical hands-on course. Each student has their own computer and you will be encouraged to practise as much as possible. An interactive whiteboard will help make demonstrations easy to understand. It will be a relaxed learning environment and step by step learning will help you become more skilled. You will have lots of opportunities to ask questions and address areas you need help in.

Are there any other costs? Is there anything I need to bring?

Please bring a folder, pens and paper. There are no additional costs.

When I've finished, what course can I do next?

This course is part of our Complete Course for Beginners series. We recommend completing these courses to gain a good foundation in digital skills. Other parts of this programme are:
a) Becoming confident on your computer
b) Becoming confident on the Internet: setting up, searching, security, safety
c) Becoming confident on Facebook, Twitter and Instagram: for complete beginniners
d) Becoming confident in file management on your PC
e) Becoming confident with mobile data: managing and syncing your files across your laptop, smartphone and tablet

An excellent follow-on course would be Becoming confident on the cloud: a new way of sharing and collaborating. A digital citizen: becoming MORE confident on your computer and the Internet is especially good if you have completed the initial Computer and Internet courses. Other good progression courses include: Level 1 ECDL award (with a qualification), Digital security: how to protect your data and privacy on your PC, Internet and Smartphone, Learning to use your smartphone (Android), Learning to use your iPhone and Digital skills to find a better job. We also run a range of introductory courses in Microsoft Office programs. Your tutor will advise you on the best course to do. You can also call our administrator on 0207 492 2511 to arrange an assessment with one of our course advisors.

Reviews
Tutor Biographies
We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.

Book your place

Course Code: CE01

Mon-Tue, day, 03 Feb - 18 Feb '20

Duration: 6 sessions (over 3 weeks)

Full fee: £59.00
Senior fee: £47.00
Concession: £30.00

Or call to enrol: 020 7831 7831

Download form & post

Any questions? skills@citylit.ac.uk
or call 020 7492 2511

Please note: we offer a wide variety of financial support to make courses affordable. For more information visit our online Help Center. You can also visit the Information, Advice and Guidance drop-in service, open from 12 – 6.45, Monday to Friday.