Communicating at work: ESOL skills for the office (level 1)

Course Dates: 08/10/20 - 17/12/20
Time: 16:00 - 18:00
Location: KS - Keeley Street

Are you working in an office or on reception? Would you like to do this work but lack the confidence? This course will help you with all the English skills you need as well as with some more specific office skills. Learn the right language for office emails both formal and informal, how to take notes during a meeting, how to answer the phone and take messages at the same time, how to talk at meetings and how to agree, disagree and put forward your ideas. You will also gain essential digital skills needed in an office environment such as using the cloud and shared documents.

Before this course, you need to do a pre-course assessment. Contact / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.

This course is FREE if You are on a Low Wage. For more information click here

This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit


What is the course about?

This course will develop your English for the office. You will focus on how to write different types of communications including emails for work colleagues, managers and clients. You will practise reading work documents, finding information quickly and getting an overview of the text. You will also work on your speaking skills including talking at meetings, putting forward your ideas and opinions in a polite but effective manner, plus your listening skills such as listening for specific information and following a conversation. You will also develop your skills for being on the phone plus talking and taking notes at the same time.

What will we cover?

• writing typical office documents such as emails to work colleagues, managers and clients
• finding information quickly from different types of office documents
• understanding the general gist and overview of office texts and documents
• talking at meetings and presenting your ideas, agreeing and disagreeing with other ideas
• listening for specific information, following a conversation and noticing what someone is saying indirectly
• engaging in phone conversations
• taking notes while talking.

What will I achieve?
By the end of this course you should be able to...

• write typical office documents such as emails to work colleagues, managers and clients with good vocabulary, style, tone and register
• find information quickly and effectively from different types of office documents
• read office documents and complex information so you get their general gist and overview
• talk at meetings and present your ideas confidently and clearly
• agree and disagree with other ideas in a polite and effective way
• listen for specific information during work-related conversations
• notice what someone is saying indirectly
• engage confidently in phone conversations
• take notes while talking.

What level is the course and do I need any particular skills?

This is for students at Level 1 (intermediate B2). It is ideal for anyone who is currently working in an office or would like to and wants to improve your language and office skills.

How will I be taught, and will there be any work outside the class?

This will be a dynamic course with students encouraged to participate actively in class with lots of pairwork and groupwork as well as work on your own. You will need to do some work outside the classroom to get the most from this course.

Are there any other costs? Is there anything I need to bring?

There are no additional costs but you should bring a pen, paper and folder to class. Since the course is online you will need access to a computer, microphone, camera and also ear/headphones if you have them.

When I've finished, what course can I do next?

There are a variety of other courses you can do at the same time or after this course. The direct follow-on course is:
• Communicating at work (level 1-2)

But other good courses include:
• ESOL Communicating at work: meetings (level 1-2)
• ESOL Communicating at work: presentations (Level 1-2)
• ESOL Communicating at work: reports (level 1-2)
• English dialogue: speaking, listening, pronunciation, performance (level 1-2)
• Grammar in practice: upper intermediate (level 1-2)
• Read well, write well (level 1-level 2)
• ESOL pronunciation: stage 1 (level 1-2)
• ESOL Level 1
• ESOL: Develop your listening skills (level 1)

We also run a Digital Skills and Maths courses – for more information ask your tutor or contact / 020 7492 2511.


Check your level

Course Code: HECWO01

Thu, day, 08 Oct - 17 Dec '20

Duration: 11 sessions (over 11 weeks)

Full fee: £139.00
Senior fee: £111.00
Concession: £56.00

Before booking on this course, please register or log in to your account to complete a short online assessment. We need you to do this to check that this course is the right level for you.
Why do I need an advice session?

Any questions?
or call 020 7492 2511

Please note: we offer a wide variety of financial support to make courses affordable. For more information visit our online Help Center. You can also visit the Information, Advice and Guidance drop-in service, open from 12 – 6.45, Monday to Friday.