ESOL for hospitality: front of house (level 1-2)
Time: 16:00 - 18:00
Location: Online
You need to do a pre-course assessment face-to-face or online. Contact universal.skills@citylit.ac.uk / (telephone temporarily unavailable) or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
Check your level
Course Code: ESH01
Duration: 11 sessions (over 11 weeks)
Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Center for more information on a range of topics including fees, online learning and FAQs.
What is the course about?
This course will help you develop the language you need to do well in front of house hospitality. You will focus on developing your grammar, vocabulary and pronunciation so you can engage with customers and colleagues with appropriate levels of formality and politeness when asking and answering requests. You will focus on how to give a good impression to others and how to handle complaints. You will work on the language you need in meetings, how to talk on the phone and take messages. You will work on your reading skills for example to ensure you meet health and safety requirements and have the language you need to deal with invoices, stocks and orders.
This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
- Earphones/headphones/speakers.
We will contact you with joining instructions before your course starts.
What will we cover?
• making and answering requests with appropriate grammar and pronunciation both face-to-face and on the phone
• engaging with customers and colleagues with the right level of politeness and formality
• creating a good impression through the right vocabulary, grammar and pronunciation
• handling complaints face-to-face and in writing
• reading effectively for gist and detail for health and safety concerns
• reading effectively to respond to invoices, orders and levels of stock.
What will I achieve?
By the end of this course you should be able to...
• make and answer requests with appropriate grammar and pronunciation both face-to-face and on the phone
• engage with customers and colleagues with the right level of politeness and formality
• create a good impression through the right vocabulary, grammar and pronunciation
• handle complaints effectively both face-to-face and in writing
• read effectively for gist and detail for health and safety concerns
• read effectively to respond to invoices, orders and levels of stock.
What level is the course and do I need any particular skills?
This is level 1-2 (B2-C1) which means you have a good level of English but now wish to be more precise and use your language more effectively.
How will I be taught, and will there be any work outside the class?
You will learn in a supportive and welcoming environment. The tutor will help you discover rules and features of English. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.
Are there any other costs? Is there anything I need to bring?
You will need a pen, some A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.
When I've finished, what course can I do next?
There are many courses you can do before, during or after this course. These include:
• ESOL communicating at work: customer care (entry 3-level 1)
• Develop your writing and language skills (level 1-level 2)
• Communication skills: working with people (ESOL entry 3- level 1)
• ESOL pronunciation: stage 1 (level 1-2)
• Communication skills: read well, write well (level 1-level 2)
• English for professionals: communicating, managing, selling (Level 2)
• Communicating at work: formal, informal and being polite (level 1)
• ESOL Communicating at work: letters, emails, memos, notes, meetings and presentations (level 1)
• English Communication Skills for professionals: finding the right word in business (advanced)
There also many maths, English, employability and communication skills courses you can do. Ask your tutor or contact universal.skills@citylit.ac.uk / (telephone temporarily unavailable) for more detail. These include:
• Professional communication skills: how to make your writing clear, concise and organised (level 2)
• Professional communication skills: reading, analysing, and comparing data and text (level 2)
• Professional communication skills: effective verbal communication in the workplace (level 2)
• Professional communication skills: effective written communication in the workplace (level 2)
• Professional communication skills: business writing from memos to storytelling (level 2)
• Professional communication skills: creating a positive image from job hire to promotion
• Business communication skills: the principles of selling (an introduction)
• Workplace communication: using the right language when applying for jobs.