ESOL: Workplace Communication
Courses Online & In London

Do you want to work on your English skills for the workplace and also focus on the types of skills all jobs need: problem-solving, negotiating, analysing, influencing, decision-making and working together?

These courses will help you become more confident and skilled in your workplace English so you can become better at your job or find other more rewarding work.

What is the best course for me?

You need to do a pre-course assessment. You can also do it online, but a face-to-face assessment is best. 

  • Online assessment - click ‘Start Assessment’ on the course page
  • Or book a face-to-face assessment - call 0204 582 0423 or contact us by email at universal.skills@citylit.ac.uk for an appointment. You can also come without an appointment.

Times:

  • Every Monday 12- 2pm
  • Every Wednesday 6-8pm
  • Every Friday 11am-1pm (23rd August – 6th October)

The courses are FREE to most learners if you earn less than £21,547.50 a year or are on Universal Credit, JSA or ESA (WRAG). They are either in the City Lit building or are live online interactive classes. For online courses, you will need a computer with a microphone, a camera and the internet.

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  1. Workplace communication skills: customer care and front of house hospitality (ESOL level 1-level 2)
    Course start date:  Mon 15 Apr 2024

    Location on this date:  Keeley Street

    Are you working with the public – in a shop, at reception, on the phone? Are you front of house at a hotel or restaurant? Would you like to work in these sectors? This course will help you communicate at work with customers, your colleagues and your manager. You will learn how to speak fluently and politely and use the vocabulary you need for work. You will practise how to help a customer or a client, make suggestions, give advice, begin and end a conversation, and take messages over the phone. You will focus on how to do all this with the right level of formality and politeness.



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £99.00 Senior fee £79.00 Concession £50.00
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