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- Communication skills: how to speak with confidence inside and outside work (ESOL entry 3- level 1)Course start date: Tue 6 Feb 2024
Location on this date: Keeley Street
Do you need to talk to members of the public at work - by phone, face-to-face, online? Do you have to understand your work colleagues? Would you like to be more confident when speaking and listening? This course will help you become a good communicator inside and outside work. You will practise how to interact and engage with customers, with strangers and with friends. You will focus on how to be polite, how to sell things, talk over the phone at call centres, take messages and speak and listen at the same time, make small talk with work colleagues. You will learn in a way that increases your skills and your confidence.
You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click hereFull fee £69.00 Senior fee £55.00 Concession £35.00 - Workplace communication skills: customer care and front of house hospitality (ESOL level 1-level 2)Course start date: Mon 15 Apr 2024
Location on this date: Keeley Street
Are you working with the public – in a shop, at reception, on the phone? Are you front of house at a hotel or restaurant? Would you like to work in these sectors? This course will help you communicate at work with customers, your colleagues and your manager. You will learn how to speak fluently and politely and use the vocabulary you need for work. You will practise how to help a customer or a client, make suggestions, give advice, begin and end a conversation, and take messages over the phone. You will focus on how to do all this with the right level of formality and politeness.
You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click hereFull fee £99.00
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