Workplace communication & other employment skills

Workplace Communication & Employment Skills
Courses Online & In London

Communication is one of the common skills most demanded by employers along with problem-solving, analysing, influencing, negotiating, decision-making, being organised, collaborating and seeing the bigger picture.  Whatever your job or level within a business, these are in-demand skills.

Our courses will help you develop these skills and behaviours for all types of work so you can be confident either in your current job or when looking for new employment. You can combine these courses with our Workplace Digital Skills programme.

What is the best course for me?

You need to do a pre-course assessment. You can also do it online, but a face-to-face assessment is best. 

  • Online assessment - click ‘Start Assessment’ on the course page
  • Or book a face-to-face assessment - call 0204 582 0423 or contact us by email at universal.skills@citylit.ac.uk for an appointment. You can also come without an appointment.

Times:

  • Every Monday 12- 2pm
  • Every Wednesday 6-8pm
  • Every Friday 11am-1pm (23rd August – 6th October)

The courses are FREE to most learners if you earn less than £21,547.50 a year or are on Universal Credit, JSA or ESA (WRAG). They are either in the City Lit building or are live online interactive classes. For online courses, you will need a computer with a microphone, a camera and the internet.

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  1. Communication skills for business: using drama to communicate with impact (level 2)
    Course start date:  Tue 23 Apr 2024

    Location on this date:  Keeley Street

    Do you manage a team? Are you taking part in work meetings feeling your voice isn't heard? Do you need to give presentations, make sales pitches, or persuade others to follow your proposals? If so, then this course will help you. You will learn different techniques used in drama to enable you to create an effect. You will practise how respond to others so that they engage with you. You will focus on how to manipulate your voice, how to project and how to focus on the emphasising the meaning of what you want to say.



    You need to do a pre-course assessment activity to make sure this is the right course for you. Contact universal.skills@citylit.ac.uk / 020 8078 0489 to book a face-to-face appointment. Or click the Start Assessment button on this page.



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £89.00 Senior fee £71.00 Concession £45.00
  2. Workplace communication skills: how to write a successful CV and be confident in interviews (entry 3-level 1)
    Course start date:  Wed 15 May 2024

    Location on this date:  Keeley Street

    Do you want to learn how to write a CV that will attract an employer's attention and get you an interview? Do you want to learn how to prepare for that interview and answer the questions confidently when you are there? This course will help you do that. By the end of the course you will be confident you have all the skills you need to write a job application that meets the criteria the employer is looking for, in language that impresses them, and that you will perform well in any job interview.



    You need to do a pre-course activity to make sure this is the right course for you. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. Or you can click the Start Assessment button on this page.



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £29.00 Senior fee £23.00 Concession £15.00
  3. Communication skills: develop your English for social media - podcasting (level 1-level 2)
    Course start date:  Thu 16 May 2024

    Location on this date:  Keeley Street

    Are you new to podcasting? Would you like to start podcasting but unsure you have the communication skills? Or are you looking to improve your general speaking skills? This course will provide you with the skills you need. You will work on the key features needed to sound fluent and engaging. You will practise how to reduce your hesitations, sounding natural while also being controlled. You will develop techniques for changing and adapting your volume, tone, pitch and pace as well as breathing and pausing. You will work on how to prepare for speaking on a public platform whether through questioning or longer monologues and on how to create suitable scripts. Whether you are wanting to become a professional podcaster, produce family podcasts or simply improve your overall communication skills, this course will provide you with the tools you need.



    You need to do a pre-course activity to make sure this is the right course for you. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. Or you can click the Start Assessment button on this page.



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £129.00
  4. Workplace communication with digital skills: English for the office and business (intermediate level 1-level 2)
    Last Few Places, Evening
    Course start date:  Tue 16 Jan 2024

    Location on this date:  Keeley Street

    Are you working in an office and need to improve your communication skills? Would you like to become an administrator but feel your written English is holding you back? This course will help you become a confident, flexible and successful communicator in writing, in person, on the phone and online. You will work on using the right language for written documents and for when speaking to colleagues, managers, customers, in meetings and on the phone. You will focus on different levels of formal and informal communication and how to speak and write clearly and concisely, with appropriate tone e.g. in emails and letters on a PC. You will also work on how to lay out key documents using Word, spell well and punctuate correctly. You will also start to learn about the cloud and how to use key parts of Microsoft 365. By the end of this course, you will confident you can work successfully in an office environment.



    Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. You can also click the Start Assessment button on this page.



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £89.00 Senior fee £71.00 Concession £45.00
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