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- Communication skills: how to speak with confidence inside and outside work (ESOL entry 3- level 1)Course start date: Fri 2 Feb 2024
Location on this date: Keeley Street
Do you need to talk to members of the public at work - by phone, face-to-face, online? Do you have to understand your work colleagues? Would you like to be more confident when speaking and listening? This course will help you become a good communicator inside and outside work. You will practise how to interact and engage with customers, with strangers and with friends. You will focus on how to be polite, how to sell things, talk over the phone at call centres, take messages and speak and listen at the same time, make small talk with work colleagues. You will learn in a way that increases your skills and your confidence.
You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click hereFull fee £69.00
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