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- Workplace communication skills: customer care and front of house hospitality (ESOL level 1-level 2)Course start date: Mon 15 Apr 2024
Location on this date: Keeley Street
Are you working with the public – in a shop, at reception, on the phone? Are you front of house at a hotel or restaurant? Would you like to work in these sectors? This course will help you communicate at work with customers, your colleagues and your manager. You will learn how to speak fluently and politely and use the vocabulary you need for work. You will practise how to help a customer or a client, make suggestions, give advice, begin and end a conversation, and take messages over the phone. You will focus on how to do all this with the right level of formality and politeness.
You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click hereFull fee £99.00 Senior fee £79.00 Concession £50.00
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