Filters
- Workplace communication skills: customer care and front of house hospitality (ESOL level 1-level 2)Course start date: Mon 15 Apr 2024
Location on this date: Keeley Street
Are you working with the public – in a shop, at reception, on the phone? Are you front of house at a hotel or restaurant? Would you like to work in these sectors? This course will help you communicate at work with customers, your colleagues and your manager. You will learn how to speak fluently and politely and use the vocabulary you need for work. You will practise how to help a customer or a client, make suggestions, give advice, begin and end a conversation, and take messages over the phone. You will focus on how to do all this with the right level of formality and politeness.
You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click hereFull fee £99.00 Senior fee £79.00 Concession £50.00 - Learn English - discover London, its history, culture and people (level 1-level 2)Course start date: Mon 8 Jul 2024
Location on this date: Keeley Street
Do you want to improve your English and learn about London, its history, culture and people at the same time? On this course, you will visit places of interest and learn about the history of these places especially about the different people and cultures who have lived there, and about important events which have shaped the city. You will do your own research and so improve your reading and writing skills as well as your speaking and listening. In addition, you will feel more at home in London and able to participate in its rich and diverse life.
You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here - Learn English - learn about London (entry 2-entry 3)Course start date: Tue 9 Jul 2024
Location on this date: Keeley Street
Do you want to improve your English and learn about London at the same time? This course will help you feel more confident about living in London and using your English. You will visit interesting places and learn about the history of the city and the people who live there. You will also learn about important events in the city in the past and now. You will improve your speaking, listening, reading and writing. You will learn a lot of new words to describe people and places and how to express yourself fluently and correctly.
You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click hereFull fee £59.00 Senior fee £47.00 Concession £30.00 - Communication skills: how to speak with confidence inside and outside work (ESOL entry 3- level 1)Course start date: Fri 2 Feb 2024
Location on this date: Keeley Street
Do you need to talk to members of the public at work - by phone, face-to-face, online? Do you have to understand your work colleagues? Would you like to be more confident when speaking and listening? This course will help you become a good communicator inside and outside work. You will practise how to interact and engage with customers, with strangers and with friends. You will focus on how to be polite, how to sell things, talk over the phone at call centres, take messages and speak and listen at the same time, make small talk with work colleagues. You will learn in a way that increases your skills and your confidence.
You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click hereFull fee £69.00
Can't see a course you want?
Add this category to your waiting list to set up alerts and we will update you when new courses are released online.
Add me to waiting list