What is the course about?
This class offers an introduction to information, advice and guidance and the types of clients and settings where this may be required. You will also learn about some of the interaction skills needed in this role.
This is a live online course. For more information please see our guide to online learning.
We will contact you with joining instructions before your course starts.
What will we cover?
You will learn about the differences between information, advice and guidance.
You will learn about different communication and questioning techniques used to assist clients
You will learn about the types of organisations and roles providing IAG.
What will I achieve?
By the end of this course you should be able to...
At the end of the course you should be able to:
Describe the differences between information, advice or guidance
Identify different questioning techniques used to assist clients and put them into practice
Research roles in different organisations proving IAG.
What level is the course and do I need any particular skills?
This is an introductory course, recommended for those new to the subject and for those wanting to take the level 2 IAG course. There are no skills needed but you will be asked to contribute to discussions and group work.
How will I be taught, and will there be any work outside the class?
You will be taught in a variety of ways to suit different learning styles. There will be group discussion, presentations, role play and practical work. You may also have visitors or watch videos.
Are there any other costs? Is there anything I need to bring?
There are no extra costs but you may wish to bring a pen and note pad with you.
When I've finished, what course can I do next?
When you have finished you may be able to take the level 2 IAG course or one of our other level 1 or 2 courses.