Managing challenging behaviour

Course Dates: 21/05/20
Time: 10:00 - 17:00
Location: KS - Keeley Street

Do you work in a setting where you find yourself dealing with individuals who present challenging behaviour? Do you want to feel more confident in understanding and responding to challenging behaviour? This is a practical, one-day course where you will gain strategies to diffuse and de-escalate challenging situations and develop incident and risk management skills for your workplace.


What is the course about?

This one day course is ideal for you if work or volunteer in care or support with clients who may constitute a threat to themselves and others. It is about enhancing your confidence in difficult situations by creating awareness and developing specific techniques. It is a foundation course that may lead to further study to develop your skills in this area.

What will we cover?

Defining and developing an understanding of challenging and abusive behaviour.
Assessing scales of risk and learning to prepare reports on behavioural incidents.
Analysing situations with a view to future management.
Examining techniques to deal with problem behaviours and difficult feelings and emotions.
Developing personal strategies for coping with difficult situations and minimising stress.

What will I achieve?
By the end of this course you should be able to...

Understand the construction of challenging situations
Have increased confidence to manage changes in behaviour
Use newly learnt verbal and non-verbal skills to defuse challenging behaviour.

What level is the course and do I need any particular skills?

This course is non-accredited. You should be able to follow verbal or written instructions. You will be expected to take part in group discussions, make significant contributions and help to move discussions forward.

How will I be taught, and will there be any work outside the class?

You will be expected to participate in group discussion and role play, analyse incidents and research materials.

Are there any other costs? Is there anything I need to bring?

All materials are supplied for the course but you may wish to bring some note paper and a pen.

When I've finished, what course can I do next?

You may be interested in some of our other care and support courses such as: Understanding working with people with mental health or substance misuse awareness.

Tutor Biographies
We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.

Book your place

Course Code: KCN03

Thu, day, 21 May - 21 May '20

Duration: 1 session

Full fee: £69.00
Senior fee: £69.00
Concession: £0.00

Or call to enrol: 020 7831 7831

Download form & post

Any questions?
or call 020 7492 2521

Please note: we offer a wide variety of financial support to make courses affordable. For more information visit our online Help Center. You can also visit the Information, Advice and Guidance drop-in service, open from 12 – 6.45, Monday to Friday.