Office skills for ESOL students (entry 3 - level 1)

Course Dates: 10/02/20 - 30/03/20
Time: 16:00 - 18:00
Location: KS - Keeley Street

Would you like to work in an office? Not sure if your English or computing skills are good enough? Perhaps you already work in an office but want to improve your administration skills? Join this course and learn the English you need to answer the phone correctly, write good emails, letters and memos, and spell common words. At the same time, you will improve your digital computer skills including your word processing, file management, and emailing.

You need to have an initial assessment before joining this course. You can come in person. See for dates. Or you can do an on-line assessment. CLICK on the START ASSESSMENT button opposite. For best results use Chrome. You need to add an email address and a password when asked. Please contact the department on 020 7492 2511 or for help or more information.

This course is FREE if you are employed and earn less than £20,962. You need to have lived in the UK or EU for the last 3 years and be a citizen of the UK or a country within the EU. You may also be eligible for this funding in other circumstances. When you come for assessment or enrolment, bring a pay slip dated within 3 months of the course start date, or a current employment contract that shows your gross salary.

Call 020 7831 7831 for more information.


What is the course about?

This course with prepare you for working in an office or as a receptionist, administrator, supervisor, or in customer care. You will learn how to answer and make calls, speak to customers and work colleagues, how to sound polite, how to understand common work conversations, how to ask questions in different tenses, how to write formal and informal emails and letters, how to spell common words at work, how to read quickly and understand common documents. You will be using a computer throughout the course to at the same time as improving your English you will practise your word processing, emailing and adding attachments and organising your files.

What will we cover?

• the main skills and language you need to work in an office or as a receptionist, administrator, supervisor, or in customer care
• how to answer and make calls,
• speaking to customers and work colleagues
• sounding polite
• understanding common work conversations
• asking questions in different tenses
• writing formal and informal emails and letters
• spelling common words at work
• punctuating accurately
• reading and understanding common documents quickly
• learning important word processing skills, emailing and adding attachments, organising your files.

What will I achieve?
By the end of this course you should be able to...

• use the main skills and language needed to work in an office or as a receptionist, administrator, supervisor, or in customer care
• answer and make phone calls so you understand the main parts of the conversation and use the right language
• speak to customers and work colleagues in a professional way
• understanding common face to face work conversations
• ask and answer questions in different tenses
• write formal and informal emails and letters with a good degree of grammatical accuracy
• spell common work words
• use full stops, commas, question marks, capital letters and paragraphing accurately
• read and understand common documents quickly
• carry out the main word processing skills, send emails and adding attachments, organise your files.

What level is the course and do I need any particular skills?

This is for students at Entry 3-Level 1 i.e. pre-intermediate to intermediate level (B1-B2). It is ideal for anyone who can communicate in basic everyday situations but wants to be more confident, be understood better and understand people more easily at work and improve their computer skills at the same time. It will be particularly useful if you become or want to become a supervisor, administrator. You should have basic digital skills e.g. use the internet, emails, and some simple word processing.

How will I be taught, and will there be any work outside the class?

This will be a practical and interactive course with lots of practice including role play. We will create office situations to help prepare you. You will use computers throughout the course. You will need to do some work outside the classroom to get the most from this course.

Are there any other costs? Is there anything I need to bring?

There are no additional costs but you should bring a pen, paper and folder to class.

When I've finished, what course can I do next?

There are many courses you could do next or at the same time. You could join one of our general E3 or L1 ESOL courses with an exam or Preparing for Level 1. ESOL communicating at work: customer care (entry 3-level 1) is an excellent follow-one course. You could also do a course without an exam such as our Grammar in Practice courses. Students at the high end of the level might be able to do ESOL Pronunciation Stage 1 or Matters of Opinion,. Students at the lower end could do Conversation and Pronunciation. Your tutor will advise you on the best course.


Customer Reviews 1 item(s)

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Reviews below are by students who have attended this course, regardless of the course teacher. Please be aware you may not be booking onto a course with the same teacher.

Good experience for people interested learning basic things about communicating in the job, the content of the course is complete. The teacher is skilful, knowledgeable and friendly. I recommend this course. I achieved to improve my office skills, and I feel more confident to communicate with colleagues and customers in a work environment.
Course Rating
Review by Anonymous / (Posted on 13/04/2019)
Tutor Biographies
We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.

Check your level

Course Code: ESIW01

Mon, day, 10 Feb - 30 Mar '20

Duration: 8 sessions (over 8 weeks)

Full fee: £99.00
Senior fee: £79.00
Concession: £20.00

Before booking on this course, please register or log in to your account to complete a short online assessment. We need you to do this to check that this course is the right level for you.
Why do I need an advice session?

Any questions?
or call 020 7492 2511

Please note: we offer a wide variety of financial support to make courses affordable. For more information visit our online Help Center. You can also visit the Information, Advice and Guidance drop-in service, open from 12 – 6.45, Monday to Friday.