What is the course about?
This course will help you in situations where you need to negotiate, from huge procurement contracts to what’s for dinner. A firm understanding of the skills and techniques which underpin great negotiation valuable to novices starting out and those looking to formalise their experience alike. As you develop through the course there will be frequent low pressure opportunities to practise in negotiations with your classmates. The course will be delivered online.
This is a live online course. For more information please see our guide to online learning.
We will contact you with joining instructions before your course starts.
What will we cover?
Understanding the principles of negotiation
Methods for planning and preparing
Strategies to approach win:win outcomes where possible
Emotional and psychological aspects of negotiation
Effective communication skills; speaking and listening persuasively
Overcoming natural reluctance to negotiate and building confidence.
What will I achieve?
By the end of this course you should be able to...
Set clear objectives and break points for a negotiation
Listen carefully and speak persuasively
Use the correct approach for a given situation
Frame issues to your advantage
Calmly and confidently carry out negotiations.
What level is the course and do I need any particular skills?
You will need to follow written and verbal instructions in English, engage in class discussions and take notes in English.
How will I be taught, and will there be any work outside the class?
The course will comprise talks, discussions, and exercises practising specific skills and techniques and role-played scenarious to practise negotiation. Students will receive feedback from the tutor and from their peers. As part of the course content, your tutor may record your image for initial and ongoing assessment purposes. You are entitled to decline to participate in the recording of your image.
Are there any other costs? Is there anything I need to bring?
A notepad and pen may be useful.
When I've finished, what course can I do next?
Communicating at Work: The Business Pitch
Please refer to our
full sequence of voice and speech classes at City Lit (click here) as you consider which area you would like to study next.