Develop your English for the office: with digital skills (Level 1-2)

Course Dates: 29/10/21 - 10/12/21
Time: 10:00 - 13:00
Location: Online
Do you want to develop the English skills needed for office work? Would you like to improve your formal work emails? Your phone manner? Your digital skills for essential administration? This course will help you with all the English you need to work successfully in an office environment such as answering the phone professionally, taking and leaving messages, writing clear and concise emails and letters on a PC, spelling common words correctly and using good punctuation. By the end of this course, you will confident you can work successfully in an office environment.
Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
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SKU
176838
Full fee £89.00 Senior fee £71.00 Concession £27.00

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Course Code: AEO01

Please choose a course date 

Fri, day, 29 Oct - 10 Dec '21

Duration: 7 sessions (over 7 weeks)

Before booking on this course, please register or log in to your account to complete a short online assessment. We need you to do this to check that this course is the right level for you.
Why do I need an advice session?

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Center for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

This course will prepare you for working in an office as a receptionist, administrator or in customer care. You will learn the English you need to be able to do your job well: how to answer and make calls, speak to customers and work colleagues, how to sound professional, take part in meetings, write formal and informal emails and letters and how to spell common words at work. You will also learn some basic digital skills so you can be confident on the computer.

This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
- Earphones/headphones/speakers.
We will contact you with joining instructions before your course starts.

What will we cover?

• the main skills and language you need to work in an office or as a receptionist, administrator or in customer care
• the language needed to answer and make calls
• how to be concise and to the point in meetings and in writing
• how to sound confident and professional
• how to write formal and informal emails and letters on your PC
• how to spell common words at work
• how to punctuate and use grammar correctly
• how to use functions in Word 2016 to make sure your English is correct
• how to deal with difficult situations and complaints
• how to get your point/ideas across effectively.

What will I achieve?
By the end of this course you should be able to...

• employ the main skills and language you need to work in an office or as a receptionist, administrator or in customer care
• use the language needed to answer and make calls
•be concise and to the point in meetings and in writing
•sound confident and professional at work
•write formal and informal emails and letters on your PC
•spell common words at work
•punctuate and use grammar correctly
•use functions in Word 2016 to make sure your English is correct
• how to deal with difficult situations and complaints
• get your point/ideas across effectively.

What level is the course and do I need any particular skills?

This is for students of English at Level 1-Level 2. It is aimed mainly at fluent English speakers who can communicate in basic everyday situations but want to be more confident and articulate in their speaking, listening, reading and writing at work. However. ESOL learners with good speaking and writing skills will also find this course useful but it will not be focussing on grammar correction, but more on expression and communication. It will be particularly useful if you are working in an office or would like to do that. You need to have some basic digital skills e.g. simple word processing and use of email.

How will I be taught, and will there be any work outside the class?

You will learn in a supportive and welcoming environment with an emphasis on your discovering how to do and complete tasks, with guidance from the tutor. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.

Are there any other costs? Is there anything I need to bring?

There are no additional costs but you should bring a pen, paper and folder to class. You will need to access Google Classroom throughout the course.

When I've finished, what course can I do next?

There are many courses you can do before, at the same time or after this course. These include:
• Skills in English: developing your English for the workplace (entry 3-level 1)
• Skills in English: how to express yourself on social media - with digital skills (entry 3-level 1)
• English for life (level 1)
• Develop your confidence in writing: sentence formation, grammar and punctuation in everyday writing (level 1-2)
• Develop your confidence in writing: finding the right tone and improving your style (level 1-2)
• Develop your writing for inside and outside the workplace: how to make your writing organised, clear and to the point (level 2)
• Develop your reading and writing for inside and outside the workplace: read well, write well - analysing, evaluating and making decisions about what you read (level 2)

There also many other maths, digital skillsand data literacy courses you can do to help you in your work. Ask your tutor or contact universal.skills@citylit.ac.uk / 020 7492 2511 for more details.

We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.