Difficult people: brave conversations

Course Dates: 05/11/21
Time: 10:30 - 16:30
Location: Online
Do you sometimes struggle to make your point with difficult people? This course will help you develop the skills to plan for and hold brave conversations with others, including colleagues and friends.
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
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Full fee £69.00 Senior fee £55.00 Concession £42.00

Course Code: PS701

Fri, day, 05 Nov - 05 Nov '21

Duration: 1 session

Or call to enrol:020 7831 7831

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Center for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

The course helps you to identify the blocks to dealing with difficult people and explores strategies and skills for real-life problem situations. It will enable you to manage a range of personal and professional relationships more effectively, for example: staff you manage; internal and external customers; colleagues; managers; family and friends.

This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
- Earphones/headphones/speakers.
We will contact you with joining instructions before your course starts.

What will we cover?

- Strengthening self-beliefs: strategies to address our inner dialogue
- The use of language in conflict
- Verbal and non-verbal behaviours
- The ten commandments of feedback
- The Parent/Adult/Child model
- Dealing with emotion and diversionary tactics
- Skills practice: active listening, challenge and genuine questions
- The feedback planner: dealing with poor behaviour or performance at work.

What will I achieve?
By the end of this course you should be able to...

- Identify and explore the effect of difficult behaviours in a variety of settings
- Practise the techniques associated with active listening and how to challenge
- Strengthen your own self-beliefs and confidence in dealing with conflict.

What level is the course and do I need any particular skills?

No prior knowledge of the subject is required. Activities and practical exercises involve discussion and reflection, contributing to small and large groups.

How will I be taught, and will there be any work outside the class?

This is a participative training involving discussion, individual self-assessment, practical exercises and role play in pairs, groups and in plenary. The trainer will provide information via lecture, PowerPoint presentation and handouts. Real life situations are explored in small groups throughout the sessions. The trainer will take a flexible approach, responding to group and individual needs whilst meeting course objectives.

Are there any other costs? Is there anything I need to bring?

Please bring a pen and notebook with you. The trainer will provide plenty of handouts to support the course content and learning. No advance reading required.

When I've finished, what course can I do next?

Useful courses related to this are Beyond Conflict (PG682), Assertiveness (PA750), Bullying in the workplace (PS707) and Improve your Listening Skills (PS704).

We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.