English for professionals: communicating, selling, negotiating and managing in business and work (Level 2)

Course Dates: 24/01/22 - 14/03/22
Time: 18:30 - 21:00
Location: Online
Do you want to work in business but lack the confidence? Do you already have a job but feel that your language skills are holding you back? This course will help you improve your business and work English so you can approach negotiations, meetings, presentations and workplace communication with confidence. You will focus on the skills that are most frequently called for in London job advertisements including: written and verbal communication, sales, influencing and negotiating, problem-solving and leadership.
Aimed at second language speakers of English with a high level of competence (level 2) in the language.
Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
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SKU
179431
Full fee £189.00 Senior fee £151.00 Concession £115.00

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Course Code: HE206Y

Please choose a course date 

Mon, eve, 24 Jan - 14 Mar '22

Duration: 9 sessions (over 8 weeks)

Before booking on this course, please register or log in to your account to complete a short online assessment. We need you to do this to check that this course is the right level for you.
Why do I need an advice session?

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Center for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

This course will give you the chance to improve your business and work English language skills. You will develop speaking, writing and listening skills within the context of work, e.g. for writing emails and giving presentations. You will focus on conducting meetings – for example, the use of small talk and making conversation, what makes a meeting good, bad or difficult, how to respond to these situations, and the phrases needed in negotiation. We will look at diplomatic language, when you should be direct or indirect and we also focus on cultural differences in the workplace. We will practise writing business emails including formal vs informal as well using the phone and appropriate phrases. There will be a focus on structuring presentations and using language for signposting and sequencing. Throughout the course, there will be a lot of emphasis on vocabulary including phrasal verbs and using the most effective language at the right time.

This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
- Earphones/headphones/speakers.
We will contact you with joining instructions before your course starts.

What will we cover?

Each class will be situated around the most important in-demand job skills in London: communication, sales, managing, presenting, innovating, leading, negotiating and persuading, problem-solving, customer-service and social media use. While developing these skills, you will focus on the language needed for:
• conducting meetings – for example, the use of small talk and making conversation, what makes a meeting good, bad or difficult and how to respond to these situations, and phrases needed in negotiation
• diplomatic language, when should you be direct or indirect
• cultural differences in the workplace
• writing business emails including formal vs informal
• using the phone with appropriate phrases
• structuring presentations and using language for signposting and sequencing
• vocabulary for the workplace including phrasal verbs and using the most effective language at the right time.

What will I achieve?
By the end of this course you should be able to...

• identify the skills you have and what you need to do in order to develop them to make yourself as employable as possible
• conduct and participate in meetings more confidently – for example, by using appropriate small talk, making conversation, responding appropriately to different types of meeting and using phrases needed in negotiation
• use diplomatic language and decide when should you be direct or indirect
• respond appropriately to cultural differences in the workplace
• write effective business emails both formal vs informal
• use the phone with appropriate phrases
• structure business presentations and use language for signposting and sequencing
• use vocabulary for the workplace including phrasal verbs
• use the most effective language at the right time
• identify areas you need to improve and develop strategies to do this.

What level is the course and do I need any particular skills?

This course is for Level 2 (C1) students and above: i.e. upper intermediate to advanced level. You should be able to take part in fairly long and complex conversations, understand authentic written texts and handle practical tasks in everyday work situations.

How will I be taught, and will there be any work outside the class?

Classes are activity and task- based, with language input, error correction and feedback from the tutor in each class. The class will be very interactive and dynamic and role play will help you develop your language for real business situations. Homework may include exercises for consolidating language points, or contributing/exchanging ideas via our online platform. Taking the most in-demand skills in the job market as a starting point, each class will be built around a task focusing on the skill, asking participants to consider the behaviours, strengths and abilities required in that skill. From this point, class members will work together to complete a task which has been specifically created to explore and practice those behaviours, strengths and abilities, drawing from each member’s experience and insight. It is believed that working on a task in groups, with linguistic support from the tutor, will provide learners with excellent opportunities to both develop and reflect on the skill in question.

Are there any other costs? Is there anything I need to bring?

Handouts are provided by the tutor. No books are required for the course, but please bring pens and paper.

When I've finished, what course can I do next?

There are many courses you could do before, at the same time or after this course. The most relevant courses include:
• Workplace skills for ESOL learners: communicating in the online and face to face office (level 1)
• Communication skills for work: presenting, persuading, reporting, explaining (Level 1-2)
• Communication skills: read well, write well (level 1-level 2)
• English Communication Skills for professionals: finding the right word in business (advanced)
• English for professionals: how to make your writing clear, concise and flowing (advanced ESOL)
English for professionals: C1 Advanced (Cambridge English: Advanced, CAE)
English for professionals: C2 Proficiency (Cambridge English: Proficiency, CPE )
English for professionals: becoming fully proficient
• ESOL level 2 (speaking and listening)
• ESOL level 2 (reading and writing)

There are also several non-ESOL courses you can do after this course such as:
• Develop your writing for inside and outside the workplace: how to make your writing organised, clear and to the point (level 2)
• Develop your reading and writing for inside and outside the workplace: read well, write well - analysing, evaluating and making decisions about what you read (level 2)
• Workplace skills: getting your point across (level 2)

You can also join our digital and office skills courses. Ask your tutor or contact universal.skills@citylit.ac.uk / 020 7492 2511 for more details.



ESOL Pronunciation Stage 1 would also be helpful. Other possible courses include: Matters of Opinion, English dialogue: speaking, listening, pronunciation, performance (level 1-2)ESOL and Reading Stories, ESOL and Making Podcasts, ESOL and Film. Your tutor will advise you.

We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.