ESOL communicating at work: customer care (entry 3-level 1)

Course Dates: 10/05/21 - 28/06/21
Time: 10:00 - 12:00
Location: Online
Tutors: 
Are you working with the public – in a shop, at reception, on the phone? Are you a cleaner who needs to talk to members of the public? This course will help you communicate at work with customers, your colleagues and your manager. You will learn how to speak fluently and politely and use the vocabulary you need for work. You will practise how to help a customer or a client, make suggestions, give advice, begin and end a conversation, take messages over the phone, and talk about products.
Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit) and your monthly take home pay is less than £343. For more information click here
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
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SKU
166172
Full fee £69.00 Senior fee £55.00 Concession £42.00

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Course Code: ESCC01

Mon, day, 10 May - 28 Jun '21

Duration: 7 sessions (over 8 weeks)

Before booking on this course, please register or log in to your account to complete a short online assessment. We need you to do this to check that this course is the right level for you.
Why do I need an advice session?

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Center for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

This course will help you feel more confident when dealing with the public e.g. in a shop, café or at reception. You will practise greeting customers, understanding what they want and responding to their requests. You will learn the language for offering suggestions and giving advice, describing and recommending products and dealing with complaints both faced to face and on the phone in a polite manner. You will improve your reading of product labels and information, and learn how to communicate with your supervisor.

This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
- Earphones/headphones/speakers.
We will contact you with joining instructions before your course starts.

What will we cover?

• how to deal with customers in a shop, café, reception or over the phone
• greeting customers politely
• understanding what they want and responding to their requests
• offering suggestions and advice politely
• describing and recommending products
• dealing with complaints politely face to face and on the phone
• reading information on product labels
• communicating with your supervisor – speaking and writing.

What will I achieve?
By the end of this course you should be able to...

• deal with customers in a shop, café, reception or over the phone more confidently
• greet customers politely
• identify what customers want and respond to their requests
• offer suggestions and advice politely with correct grammar
• describe and recommend products with good grammar and pronunciation
• deal with complaints politely face to face and on the phone using correct grammar
• identify and understand information on product labels
• communicate with your supervisor – speaking and writing.

What level is the course and do I need any particular skills?

This is an Entry 3-Level 1 course (B1-B2). It is ideal for those who are working or would like to work with the public.

How will I be taught, and will there be any work outside the class?

You will learn in a supportive and welcoming environment. It will be a dynamic and interactive course with lots of practice. You will work in pairs, groups and as whole class. The tutor will also work with you individually. There will be a lot of emphasis on communication. You will do role play and ACT ESOL where you act out and rehearse situations you have been involved in in at work so you can learn how to respond to them, improve your vocabulary, learn more grammar, and work on your pronunciation and fluency. You will need to do some homework every week and use Google Classroom outside the class.

Are there any other costs? Is there anything I need to bring?

You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and worksheets.

When I've finished, what course can I do next?

There are many courses you could do next or at the same time as this course. You could join a Entry 3 or Level 1 course with an exam. You can also do a number of courses without an exam. These courses include:
ESOL and singing: sing your way to better English (entry 3-level 2)
Office Skills for ESOL students (entry 3-level 1)
ESOL: Finding a Better Job (entry 3-level 1)
Grammar in Practice: Intermediate (entry 3-level 1)
ESOL: Improve your fluency (entry 3-level 1)
ESOL: Develop your listening skills (level 1).

Simon English Tutor Website

Simon English emerged on the London Art scene in 1994, with an exhibition of painting at the Saatchi Gallery as part of Young British Art 111. He has become best known for his large and small-scale works on paper, often described as painted drawings. He has exhibited internationally at The Louisiana Museum of Modern Art, Copenhagen, Denmark; Musee D'Art Contemporaine de Val de Marne (MAC VAL), Paris France; Arken Museum of Modern Art, Denmark; The Aldrich Museum, Connecticut, U.S.A; Sammlung Essi, Vienna, Austria; Sammlung Falckenberg, Hamburg, Germany; Kunsthaus Zurich, Switzerland; LAM Lille, France; Rohkunstbau XXII, Germany, Paisley Museum Scotland; The New Art Gallery, Walsall, Tate Britain, London, Kunsthal KAdE, Amersfoort, The Netherlands; Galerie Delacroix French Institute, Tanglers, Morrocco; Galerie du Jour Agnes B, Paris, France. In March 2018, the artist's new book, 'SIMON ENGLISH: my big self decoy justin beiber', was launched in the UK by Black Dog Publishing. In 2020 Simon will be presenting his largest solo show to date, at the Transpalette centre D'Arte in Bourges, followed by a solo show at Allegra Projects in St Moritz.

Please note: We reserve the right to change our tutors from those advertised. This happens rarely, but if it does, we are unable to refund fees due to this. Our tutors may have different teaching styles; however we guarantee a consistent quality of teaching in all our courses.