ESOL communicating at work: customer care (entry 3-level 1)

Course Dates: 09/05/22 - 27/06/22
Time: 10:00 - 12:00
Location: KS - Keeley Street
Are you working with the public – in a shop, at reception, on the phone? Are you a cleaner who needs to talk to members of the public? This course will help you communicate at work with customers, your colleagues and your manager. You will learn how to speak fluently and politely and use the vocabulary you need for work. You will practise how to help a customer or a client, make suggestions, give advice, begin and end a conversation, take messages over the phone, and talk about products.
Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here
This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
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SKU
179303
Full fee £69.00 Senior fee £55.00 Concession £28.00

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Course Code: ESCC01

Mon, day, 09 May - 27 Jun '22

Duration: 7 sessions (over 8 weeks)

Before booking on this course, please register or log in to your account to complete a short online assessment. We need you to do this to check that this course is the right level for you.
Why do I need an advice session?

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Center for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

This course will help you feel more confident when dealing with the public e.g. in a shop, café or at reception. You will practise greeting customers, understanding what they want and responding to their requests. You will learn the language for offering suggestions and giving advice, describing and recommending products and dealing with complaints both faced to face and on the phone in a polite manner. You will improve your reading of product labels and information, and learn how to communicate with your supervisor.

What will we cover?

• how to deal with customers in a shop, café, reception or over the phone
• greeting customers politely
• understanding what they want and responding to their requests
• offering suggestions and advice politely
• describing and recommending products
• dealing with complaints politely face to face and on the phone
• reading information on product labels
• communicating with your supervisor – speaking and writing.

What will I achieve?
By the end of this course you should be able to...

• deal with customers in a shop, café, reception or over the phone more confidently
• greet customers politely
• identify what customers want and respond to their requests
• offer suggestions and advice politely with correct grammar
• describe and recommend products with good grammar and pronunciation
• deal with complaints politely face to face and on the phone using correct grammar
• identify and understand information on product labels
• communicate with your supervisor – speaking and writing.

What level is the course and do I need any particular skills?

This is an Entry 3-Level 1 course (B1-B2). It is ideal for those who are working or would like to work with the public.

How will I be taught, and will there be any work outside the class?

You will learn in a supportive and welcoming environment. It will be a dynamic and interactive course with lots of practice. You will work in pairs, groups and as whole class. The tutor will also work with you individually. There will be a lot of emphasis on communication. You will do role play and ACT ESOL where you act out and rehearse situations you have been involved in in at work so you can learn how to respond to them, improve your vocabulary, learn more grammar, and work on your pronunciation and fluency. You will need to do some homework every week and use Google Classroom outside the class.

Are there any other costs? Is there anything I need to bring?

You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.

When I've finished, what course can I do next?

There are many courses you can do before, at the same time or after this course. These include:
•ESOL Entry 3 or Level 1
• Grammar in practice: intermediate (entry 3 -level 1)
• ESOL: Improve your Fluency (entry 3-level 1)
• ESOL: develop your English skills to find a better job (entry 3-level 1)
• Office skills for ESOL students (entry 3-level 1)
• ESOL: How to think in English (E3-L1)
• ESOL communicating at work: customer care (entry 3-level 1)
• ESOL: develop your English skills to find a better job (entry 3-level 1)
• Workplace skills for ESOL learners: communicating in the online and face to face office (level 1)
• ESOL: Develop your listening skills (level 1)
• ESOL pronunciation: stage 1 (level 1-2)

Ask your tutor or contact universal.skills@citylit.ac.uk / 020 7492 2511 for more details.

We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.