ESOL communicating at work: customer care (entry 3-level 1)
Time: 10:00 - 12:00
Location: Keeley Street
Before this course, you need to do a pre-course assessment. Contact email@example.com / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here
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Course Code: ESCC01
Duration: 7 sessions (over 8 weeks)
What is the course about?
This course will help you feel more confident when dealing with the public e.g. in a shop, café or at reception. You will practise greeting customers, understanding what they want and responding to their requests. You will learn the language for offering suggestions and giving advice, describing and recommending products and dealing with complaints both faced to face and on the phone in a polite manner. You will improve your reading of product labels and information, and learn how to communicate with your supervisor.
What will we cover?
• how to deal with customers in a shop, café, reception or over the phone
• greeting customers politely
• understanding what they want and responding to their requests
• offering suggestions and advice politely
• describing and recommending products
• dealing with complaints politely face to face and on the phone
• reading information on product labels
• communicating with your supervisor – speaking and writing.
What will I achieve?
By the end of this course you should be able to...
• deal with customers in a shop, café, reception or over the phone more confidently
• greet customers politely
• identify what customers want and respond to their requests
• offer suggestions and advice politely with correct grammar
• describe and recommend products with good grammar and pronunciation
• deal with complaints politely face to face and on the phone using correct grammar
• identify and understand information on product labels
• communicate with your supervisor – speaking and writing.
What level is the course and do I need any particular skills?
This is an Entry 3-Level 1 course (B1-B2). It is ideal for those who are working or would like to work with the public.
How will I be taught, and will there be any work outside the class?
You will learn in a supportive and welcoming environment. It will be a dynamic and interactive course with lots of practice. You will work in pairs, groups and as whole class. The tutor will also work with you individually. There will be a lot of emphasis on communication. You will do role play and ACT ESOL where you act out and rehearse situations you have been involved in in at work so you can learn how to respond to them, improve your vocabulary, learn more grammar, and work on your pronunciation and fluency. You will need to do some homework every week and use Google Classroom outside the class.
Are there any other costs? Is there anything I need to bring?
You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.
When I've finished, what course can I do next?
There are many courses you can do before, at the same time or after this course. These include:
• ESOL entry 3 (speaking and listening)
• ESOL entry 3 (reading and writing)
• ESOL entry 2-entry 3
• ESOL: Improve your fluency (level 1)
• ESOL level 1 (speaking and listening)
• ESOL level 1 (reading and writing)
• ESOL: develop your English skills to find a better job (entry 3-level 1)
• ESOL for hospitality: front of house (level 1-2)
• Office skills for ESOL students (entry 3-level 1)
• ESOL: Learn about London, its people and your rights (entry 3-level 1)
• ESOL: Develop your listening skills (entry 3)
• Communication skills: working with people (ESOL entry 3 to level 1)
• ESOL and singing: sing your way to better English (entry 3 - level 2)
• Learn English - learn about London (entry 2 - entry 3)
• ESOL: Thinking in English (E3-L1)
• Grammar in practice: intermediate (entry 3 -level 1)
• Communicating at work: formal, informal and being polite (level 1)
• ESOL Communicating at work: letters, emails, memos, notes, meetings and presentations (level 1)
Ask your tutor or contact firstname.lastname@example.org / 020 7492 2511 for more details. There are also digital skills and maths courses you can do.