Guide to online learning at City Lit

City Lit, like many other colleges, has had to adjust to delivering courses online very quickly. This is new territory for many of our tutors and our students.

Our online courses are delivered live and in small groups. The learning experience is very similar to being in a classroom, meaning that you can learn from our friendly and passionate tutors who want to help you to achieve your goals. 


How will classes take place online?

Most courses use Google Classroom. This is an online learning platform where tutors can put course resources and communicate with their students.

Your tutor will share a link in Google Classroom for you to join a live class online. 

Most of the live online sessions will take place using Google Meet or Zoom

If your tutor is not using Google Classroom, they will email you directly to explain what to do to join the class. They will use the email address you have given us when you enrolled online or over the phone.


How do I join my Google Classroom?

City Lit will send you two reminder emails. The first will be three days before your course starts and one day before your course starts.

The email will contain:

  • Your student number
  • The Google Classroom class code
  • Your student Google/G Suite email address
  • Explanation of the format for your Google/G Suite password

If your tutor is not using Google Classroom, you will receive an email from the tutor or the department with the instructions. 

If you do not receive an email and don't know how to join your class, please contact the department directly. You will find their email address on our course related contacts page. 


Do I need to do anything before the course starts?

Step 1: Find your student number. 

You will find this on your enrolment receipt (we call it ‘Student reference’ number on the receipt.) Your student number is also in the course reminder emails you will receive from City Lit closer to the course start date. 

Step 2: Log in to your City Lit student Google account.

Step 3: Join the Google Classroom for your course. You will need the Google class code to do this. 

You can find step by step guidance in the City Lit Help Centre.

If you are a new student to City Lit, it may take us up to 24 hours to create your student Google/G Suite account after your first enrolment. 


What equipment do I need for the class?

You will need the following:

  • A laptop, PC, or a tablet. You can use your smartphone, but that may have some limitations.
  • A stable internet connection
  • An up-to-date web browser. This is a software on your computer that helps you go on the Internet. We recommend that you use Google Chrome or Firefox. 
  • A webcam - this is normally part of your laptop or tablet. If you are using a desktop PC, you may need to have an external webcam.
  • A microphone - this is normally part of your laptop or tablet. If you are using a desktop PC, you may need to have an external microphone.
  • Speakers or headphones.

You can find out more on our technical requirements page in the City Lit Help Centre.


What do I need to know about Google Classroom?

Google Classroom is an online learning platform. This is where tutors can put course materials or communicate with their students.  

To join Google Classroom you will need to sign in to Google using your City Lit student Google/G Suite account. This is not your personal Google account. (If you don’t know your City Lit student Google/G Suite account, please visit our online learning page for more details on how to access this.)

For more information about how to join Google Classroom, please visit the City Lit Help Centre.



When I enrolled, I received an email about my new City Lit account. Can I use that account to log in to Google Classroom?

No. My City Lit and Google Classroom accounts are not the same.

My City Lit account allows you to enrol online, request refunds online and amend your personal details. We create your My City Lit account when you first enrol. This account is not linked to the Google educational platform.

Google Classroom account helps you join your class online. To access Google Classroom you will need login using your student Google/G Suite account. Detailed guidance on how to do this is available in the City Lit Help Centre.


I haven’t received any information about how to join the class

You should receive an email with the Google Classroom class code three days before the course starts and a day before your course starts or your tutor should contact you with joining instructions.

If you are a new student and you have just enrolled on a course starting in a few hours, please contact the department directly by email. You will find their email address on our course related contacts page. 


I haven’t used my Google Classroom account for a long time and I cannot log in

Make sure you are logging into your City Lit Google account, not your personal account, following the guidance available in the Help Centre.

If you haven’t used your City Lit Google account for more than 2 years, your account may be inactive. Please email the Digital Learning team - and they will reset your account.


How do I use Google Meet or Zoom?

Please check our additional Online Learning resources in the Help Centre.