How to be a skilled administrator in the virtual and face-to-face office: the essentials
Time: 18:00 - 21:00
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit) and your monthly take home pay is less than £343. For more information click here
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
Course Code: CA01
Duration: 7 sessions (over 7 weeks)
What is the course about?
This course will equip you to do the essentials of administration work. You will understand what is expected of an effective administrator and develops the types of skills and strengths needed in communication, organisation and decision-making. You will focus on how to plan, prioritise, create schedules, manage on-line files and emails, communicate effectively in person, on the phone, on-line and in emails and other written communications. You will also practise how to organise and conduct meetings, take minutes and summarise information. You will take away key principles and practical skills to enable you be a confident and competent administrator.
This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera.
We will contact you with joining instructions before your course starts.
What will we cover?
We will cover the key areas needed to be an administrator, including:
• how to plan, prioritise, create schedules - including using Outlook to keep track of what you need to do
• managing on-line files and emails - including how to create effective file and email management systems
• communicating effectively in person, on the phone and on-line including via emails
• how to format and lay out an official letter in Word
• organising and conducting meetings
• taking minutes and summarising information
•managing simple basic data through Excel.
What will I achieve?
By the end of this course you should be able to...
• identify what is required of an effective administrator
• plan, prioritise, create schedules - including using Outlook to keep track of what you need to do
• manage on-line files and emails - including how to create an effective file and email management system
• communicate effectively in person, on the phone and on-line including emails
• format and lay out an official letter in Word
• organise and conduct meetings
• take minutes and summarise information
• use Excel to manage basic data.
What level is the course and do I need any particular skills?
This course is for anyone currently an administrator or would like to become one. It is also for anyone who has to do a lot of administration work in their job who wishes to develop their office skills. The course will require a degree of competence in Word and Outlook so you are advised to complete our Becoming Confident series in Word and Outlook courses if you are unsure of your skills in this area. Our Becoming Confident in Excel course might also be beneficial to you.
How will I be taught, and will there be any work outside the class?
You will learn in a supportive and welcoming environment. The tutor will guide you to discover features of administration work rather than just tell you. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.
Are there any other costs? Is there anything I need to bring?
You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.
When I've finished, what course can I do next?
This course is part of our How to be an Administrator series. After this course, you can progress to these courses:
How to be an administrator: the paperless office
How to be administrator in the virtual and face-to-face office: being organised, efficient, precise and service-focused
However, there are many other courses you can do either before, at the same time or after this course. These include:
• Becoming confident on Office 365 and its most important apps: an introduction
• Becoming confident on PowerPoint 365
• Becoming confident on Outlook 365
• Becoming confident on Word 365
• Becoming confident on Excel 365
• Digital skills for the workplace: using Excel (foundation)
• Digital skills for the workplace: using Word 2016 (intermediate)
• Touch typing and keyboard skills
• Workplace skills: how to collaborate, coordinate and build relationships through the Cloud using One Drive and SharePoint
• Workplace skills: how to collaborate, coordinate and build relationships with Microsoft Teams
• Digital Skills for the virtual and face-to-face office (intermediate)
• Workplace skills: how to be organised, focused and efficient using MS Outlook (intermediate)
Ask your tutor or contact email@example.com / 020 7492 2511 for more details.