How to be administrator in the virtual and face-to-face office: being organised, efficient, precise and service-focused
Time: 14:00 - 17:00
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
Course Code: CA04
Duration: 8 sessions (over 4 weeks)
What is the course about?
This course focuses on developing the skills needed as an administrator to ensure the flow of information around a team or organisation. You will focus on the skills needed to be both a manager and enabler of information and data flow and a facilitator of working relationships. You will work on how to approach and think practically about some of the most common problems and issues an administrator faces. Some of the skills you will develop are how to see the bigger picture, while attending to detail, planning ahead while dealing with the now, prioritising, and deciding between the important and the urgent. You will work on how to liaise with colleagues, when to delegate and how to ensure schedules are kept. You will also work on different ways of maintaining efficient control of your inbox and tasks and how certain tools or functions within Outlook and Teams can help you. However, detailed use of these programs takes place in other courses. Finally, you will practise communication skills so you can be clear, precise and supportive in written and verbal forms.
Organisational skills for Admin Workers: Disciplined, Efficient, Focussed, Precise, Service Focussed
o personal accountability
o being your own leader
o setting your own goals and priorities
o working towards wider goals
o delivering at pace
o dealing with complexity
o file management - digital
o management of information – outlook
o updating managers and others efficiently and effectively.
This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera.
We will contact you with joining instructions before your course starts.
What will we cover?
• how to think like an administrator
• seeing the bigger picture while attending to details
• how to plan effectively, think ahead, deal with the now
• how to prioritise, set goals, decide between the important and the urgent
• how to work at pace
• how to organise and manage your inbox
• how to use key organisational features of Outlook and Teams to keep track of information and tasks
• how to stay on top of schedules – your own and others
• how to liaise with colleagues, when and how to delegate
• how to communicate in a clear, precise and supportive manner in writing and speech.
What will I achieve?
By the end of this course you should be able to...
• think like an administrator
• see the bigger picture while attending to details
• plan your work effectively, think ahead, deal with the now
• prioritise your work, set goals for yourself and others, decide between what is the important and what is urgent and take appropriate actions
•work at pace
• organise and manage your inbox so you can deal effectively with different types of messages
• use key organisational features of Outlook and Teams to keep track of information and tasks
• stay on top of schedules – your own and others
• liaise effectively with colleagues, and know when and how to delegate
•communicate in a clear, precise and supportive manner in writing and speech.
What level is the course and do I need any particular skills?
This course is for those who are working or have worked in an administrative capacity and who wants to develop these skills and reflect on how to develop them. It will be of benefit to you if you are required to self-manage or if you also manage and lead small teams.
How will I be taught, and will there be any work outside the class?
You will learn in a supportive and welcoming environment with an emphasis on your discovering how to do and complete tasks, with guidance from the tutor. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.
Are there any other costs? Is there anything I need to bring?
You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.
When I've finished, what course can I do next?
There are many courses you can do before, at the same time or after this course. This course is part of our How to be an administrator series. The other courses are:
• How to be a skilled administrator in the virtual and face-to-face office: the essentials
• How to be an administrator: the online paperless office
Other courses which will help you in your administration work include:
• Digital skills for the workplace: using Word 2016 (intermediate)
• Touch typing and keyboard skills
• Workplace skills: how to collaborate, coordinate and build relationships through the Cloud using One Drive and SharePoint
• Workplace skills: how to collaborate, coordinate and build relationships with Microsoft Teams
• Digital Skills for the virtual and face-to-face office (intermediate)
• Workplace skills: how to be organised, focused and efficient using MS Outlook (intermediate)
• Workplace skills: getting your point across (level 2)
• Effective decision-making for new managers: analysing, problem-solving problem-preventing, strategic thinking
• Workplace skills: how to work effectively with other people and be a team person
• Workplace skills: communicating, negotiating and influencing (level 2+)
• Level 2 certificate in IT user skills (ECDL Extra)
• Digital skills for the workplace: analysing, handling and presenting data with Excel (intermediate)
• Digital skills for the workplace: using Excel (foundation)
• Digital skills for the office: how to work across and combine different MS Office programs (advanced)
There also many English, maths and office skills courses you can do. Ask your tutor or contact firstname.lastname@example.org / 020 7492 2511 for more details.