Managing challenging behaviour

What is the course about?

This one day course is ideal for you if work or volunteer in care or support with clients who may constitute a threat to themselves and others. It is about enhancing your confidence in difficult situations by creating awareness and developing specific techniques. It is a foundation course that may lead to further study to develop your skills in this area.

This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
- Earphones/headphones/speakers.
We will contact you with joining instructions before your course starts.

What will we cover?

Defining and developing an understanding of challenging and abusive behaviour.
Assessing scales of risk and learning to prepare reports on behavioural incidents.
Analysing situations with a view to future management.
Examining techniques to deal with problem behaviours and difficult feelings and emotions.
Developing personal strategies for coping with difficult situations and minimising stress.

What will I achieve?
By the end of this course you should be able to...

Understand the construction of challenging situations
Have increased confidence to manage changes in behaviour
Use newly learnt verbal and non-verbal skills to defuse challenging behaviour.

What level is the course and do I need any particular skills?

This course is non-accredited. You should be able to follow verbal or written instructions. You will be expected to take part in group discussions, make significant contributions and help to move discussions forward.

How will I be taught, and will there be any work outside the class?

You will be expected to participate in group discussion and role play, analyse incidents and research materials.

Are there any other costs? Is there anything I need to bring?

All materials are supplied for the course but you may wish to bring some note paper and a pen.

When I've finished, what course can I do next?

You may be interested in some of our other care and support courses such as: Understanding working with people with mental health or substance misuse awareness.