Non-violent communication skills
Time: 10:30 - 16:30
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
This course has now finished
What is the course about?
The course will enable you to develop awareness of the underlying unmet needs that lead to conflict, and use NVC Skills to manage and prevent difficulties in interpersonal situations. For example, a positive intention in communicating with another can lead to conflict if the other person experiences it as criticism or accusation because of the language used. We look at both the principles and concepts of NVC, which are based on active listening, the intention to do no harm, and staying in connection with another person through empathic communication. It will support your relationships in the family, with friends, colleagues, and daily interaction with strangers.
This course will develop your interpersonal skills, empathy, self awareness, and confidence. It will also support you to progress onto other Nonviolent Communication courses, personal development, psychology, counselling, or care qualifications.
This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
We will contact you with joining instructions before your course starts.
What will we cover?
• Principles and concepts that underpin the model of Nonviolent Communication Skills (NVC)
• The basic elements that make up the model of NVC
• Language that blocks or connects
• Active listening
• Feelings that go with met needs, and unmet needs
• Separating facts from judgements and opinions
• Clear Requests
• NVC and conflict resolution.
What will I achieve?
By the end of this course you should be able to...
1. Describe the NVC model and underpinning concepts
2. Use the four steps of NVC skills (Observation, Feelings, Needs, Requests), and the three ways it is used
3. Practice using active listening and reflecting skills
4. Practice using language that doesn’t contain criticism, judgement, accusation, interpretation or blame
5. Identify feelings and needs and their role in NVC
5. Explain ways in which clear Requests help in effective communication
6. Identify NVC’s role in resolving conflict
7. Identify further learning opportunities in NVC.
What level is the course and do I need any particular skills?
No prior knowledge is needed. Proficiency in English is necessary, and a willingness to discuss and share ideas about your experience within the group. This course is designed for people who want to explore and develop their relationships, with friends, family, colleagues, and themselves.
How will I be taught, and will there be any work outside the class?
There will be teaching input including Powerpoint slides and handouts and video clips, leading to group discussion, small group activities, reading and writing activities, and a fun, no-pressure quiz in pairs at the end to check some key learning points.
Are there any other costs? Is there anything I need to bring?
No other costs. Bring a notebook and pen.
When I've finished, what course can I do next?
Assertiveness Training, Counselling Skills, Psychology, Neuro-Linguistic Programming, Anger Management.
Tracy is an internationally certified Nonviolent Communication trainer; an empathy consultant; coach; movement and wellbeing, facilitator. Her life is dedicated to ‘inspiring authentic communication which generates, respect, care and unity – honouring who we are regardless of the challenges we face’. She is one of the earliest advocates of what is now commonly known as ‘emotional intelligence’ for many years she rolled out pioneering change management programmes across education settings and family centres in over a dozen UK counties and London boroughs She delivers in a deeply compassionate way, which engenders the radical honesty and empathy, that true transformation requires. She is passionate about embodiment, parenting, leadership, collaboration and dynamic systems of governance and has extensive experience working with groups, for many years in adult, further and higher education environments. She has background in education, humanistic counselling, coaching and NLP, she leads a private coaching practice and courses and wellbeing retreats
Please note: We reserve the right to change our tutors from those advertised. This happens rarely, but if it does, we are unable to refund fees due to this. Our tutors may have different teaching styles; however we guarantee a consistent quality of teaching in all our courses.