Office skills for ESOL students (entry 3-level 1)

Course Dates: 05/05/22 - 21/07/22
Time: 16:00 - 18:00
Location: KS - Keeley Street
Would you like to work in an office? Not sure if your English or computing skills are good enough? Perhaps you already work in an office but want to improve your administration skills? Join this course and learn the English you need to answer the phone correctly, write good emails, letters and memos, and spell common words. At the same time, you will improve your digital computer skills including your word processing, file management, and emailing.
You need to have an initial assessment before joining this course. You can come in person. See www.citylit.ac.uk/esol for dates. Or you can do an on-line assessment.
Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here
This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
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Full fee £99.00 Senior fee £79.00 Concession £34.00

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Course Code: ESIW01

Thu, day, 05 May - 21 Jul '22

Duration: 11 sessions (over 12 weeks)

Before booking on this course, please register or log in to your account to complete a short online assessment. We need you to do this to check that this course is the right level for you.
Why do I need an advice session?

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Center for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

This course with prepare you for working in an office or as a receptionist, administrator, supervisor, or in customer care. You will learn how to answer and make calls, speak to customers and work colleagues, how to sound polite, how to understand common work conversations, how to ask questions in different tenses, how to write formal and informal emails and letters, how to spell common words at work, how to read quickly and understand common documents. You will be using a computer throughout the course to at the same time as improving your English you will practise your word processing, emailing and adding attachments and organising your files.

What will we cover?

• the main skills and language you need to work in an office or as a receptionist, administrator, supervisor, or in customer care
• how to answer and make calls,
• speaking to customers and work colleagues
• sounding polite
• understanding common work conversations
• asking questions in different tenses
• writing formal and informal emails and letters
• spelling common words at work
• punctuating accurately
• reading and understanding common documents quickly
• learning important word processing skills, emailing and adding attachments, organising your files.

What will I achieve?
By the end of this course you should be able to...

• use the main skills and language needed to work in an office or as a receptionist, administrator, supervisor, or in customer care
• answer and make phone calls so you understand the main parts of the conversation and use the right language
• speak to customers and work colleagues in a professional way
• understanding common face to face work conversations
• ask and answer questions in different tenses
• write formal and informal emails and letters with a good degree of grammatical accuracy
• spell common work words
• use full stops, commas, question marks, capital letters and paragraphing accurately
• read and understand common documents quickly
• carry out the main word processing skills, send emails and adding attachments, organise your files.

What level is the course and do I need any particular skills?

This is for students at Entry 3-Level 1 i.e. pre-intermediate to intermediate level (B1-B2). It is ideal for anyone who can communicate in basic everyday situations but wants to be more confident, be understood better and understand people more easily at work and improve their computer skills at the same time. It will be particularly useful if you become or want to become a supervisor, administrator. You should have basic digital skills e.g. use the internet, emails, and some simple word processing.

How will I be taught, and will there be any work outside the class?

You will learn in a supportive and welcoming environment with an emphasis on your discovering how to do and complete tasks, with guidance from the tutor. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.

Are there any other costs? Is there anything I need to bring?

You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.

When I've finished, what course can I do next?

There are many courses you can do before, at the same time or after this course. These include:
•ESOL Entry 3 or Level 1
• Grammar in practice: intermediate (entry 3-level 1)
• ESOL: Improve your Fluency (entry 3-level 1)
• ESOL communicating at work: customer care (entry 3-level 1)
• ESOL: How to think in English (E3-L1)
• ESOL communicating at work: customer care (entry 3-level 1)
• ESOL: develop your English skills to find a better job (entry 3-level 1)
• Workplace skills for ESOL learners: communicating in the online and face to face office (level 1)
• ESOL: Develop your listening skills (level 1)
• ESOL pronunciation: stage 1 (level 1-2)

Ask your tutor or contact universal.skills@citylit.ac.uk / 020 7492 2511 for more details.

We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.