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Our promise to you

We understand your gift means you trust us to spend your money wisely...

In return we promise that we will:

  • Keep you up to date on how your donation is making a difference
  • Process your donation promptly and will always write to you to say thank you
  • Never make you feel under pressure to give more, or more frequently
  • Always keep your personal details safe and secure, and will only use them in the way you have agreed to
  • Make sure you can choose how we contact you, and that you are able to change your preferences at any time
  • Respect your decision if you want to hear from us less often, or no longer want to hear from us about supporting City Lit
  • Always welcome feedback, and respond to it.  If things go wrong, we will listen, act and learn.
Smiling students at Deaf Day 2019Smiling students at Deaf Day 2019