Our promise to you

We understand your gift means you trust us to spend your money wisely...

In return we promise that we will:

• Keep you up to date on how your donation is making a difference
• Process your donation promptly and will always write to you to say thank you
• Never make you feel under pressure to give more, or more frequently
• Always keep your personal details safe and secure, and will only use them in the way you have agreed to
• Make sure you can choose how we contact you, and that you are able to change your preferences at any time
• Respect your decision if you want to hear from us less often, or no longer want to hear from us about supporting City Lit
• Always welcome feedback, and respond to it.  If things go wrong, we will listen, act and learn.