Workplace skills: communicating, negotiating and influencing (level 2+)
Time: 18:00 - 21:00
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
Check your level
Course Code: ECI01
Duration: 7 sessions (over 7 weeks)
What is the course about?
This course will develop your communication skills at work as well as your ability to influence decisions and promote change in your workplace. You will work on your negotiating skills so you can deal with complex situations, difficult customers and challenging work colleagues or managers. The course will look at different types of communication and when you use them. You will practise how to write for the public and for colleagues in a way which communicates complexities while being inclusive and accessible, for example in internal emails or external communications. You will learn how to take into account different audiences when you write and speak and adopt styles and tones accordingly, particularly in communication aimed at persuading and influencing others. You will focus on the art of negotiation in different contexts whether that is a commercial transaction or an interchange between colleagues or with a customer.
This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
We will contact you with joining instructions before your course starts.
What will we cover?
• choosing appropriate methods of communication for different situations such as an email, telephone call or face-to-face
•using plain and inclusive language without simplifying complexity
• checking for errors
•taking your audience into account and adopting the right tone and style particular when putting forward ideas
•language and techniques for persuading and influencing others
• negotiating in a commercial setting
• negotiating with difficult customers
• negotiating with colleagues and managers
•giving an honest opinion when giving and receiving feedback.
What will I achieve?
By the end of this course you should be able to...
• choose the most appropriate method of communication for different situations such as an email, telephone call or face-to-face
•use plain and inclusive language without simplifying complexity to get your message across
• check your writing for errors
•take your audience into account and adopt the right tone and style particularly when putting forward ideas
•use the language and techniques of persuasion in order to influencing others and decision-making
•identify and use the skills required when negotiating in a commercial setting
• identify and use the skills required when negotiating with difficult customers
• identify and use the skills required when negotiating with colleagues and managers
•give an honest opinion when giving and receiving feedback.
What level is the course and do I need any particular skills?
This course is for anyone who already has some confidence in their language skills but wants to develop them for a work context. It is suitable for those who work in a different sectors but perhaps is most suited to those in an office environment who are regularly dealing with people as colleagues, clients or customers.
How will I be taught, and will there be any work outside the class?
You will learn in a supportive and welcoming environment. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.
Are there any other costs? Is there anything I need to bring?
You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.
When I've finished, what course can I do next?
There are many courses you can do before, at the same time or after this course. These include:
• Develop your confidence in writing: sentence formation, grammar and punctuation in everyday writing (level 1-2)
• Develop your confidence in writing: finding the right tone and improving your style (level 1-2)
• Develop your writing for inside and outside the workplace: how to make your writing organised, clear and to the point (level 2)
• Develop your reading and writing for inside and outside the workplace: read well, write well - analysing, evaluating and making decisions about what you read (level 2)
• Effective decision-making for new managers: analysing, problem-solving problem-preventing, strategic thinking
• Workplace skills: getting your point across (level 2)
• Workplace skills: how to work effectively with other people and be a team person
We also have maths courses which can help you and many digital skills courses, such as:
• Workplace skills: how to collaborate, coordinate and build relationships through the Cloud using One Drive and SharePoint
• Workplace skills: how to collaborate, coordinate and build relationships with Microsoft Teams
• Digital skills for the workplace: analysing, handling and presenting data with Excel
Ask your tutor or contact firstname.lastname@example.org / 020 7492 2511 for more details.