Workplace skills: how to work effectively with other people and be a team person
Time: 18:00 - 21:00
Location: KS - Keeley Street
Before this course, you need to do a pre-course assessment. Contact email@example.com / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.
This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here
This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
Course Code: EWT01
Duration: 7 sessions (over 7 weeks)
What is the course about?
This course is about helping you identify and develop the skills needed to work effectively in a team whether face-to-face or online. The different skills you will develop will include how to see the bigger picture and be aware of your own role within your team and organisation. You will work on how to listen to alternative perspectives and needs, respond sensitively to others, check understanding where necessary and ask for help and support. You will focus on how to challenge effectively, engage in critical thinking and become an agent of change within a team, a problem-solver rather than a negative criticiser. You will also develop your relationship and network building skills and how to deal with colleagues you find difficult. Finally, you will work on how to manage your manager. You will be able to apply all these skills to whatever type of team you are part of.
What will we cover?
• what does it mean to work effectively with others both inside and outside your immediate team
• seeing the bigger picture
• understanding your own role within the team and organisation
• listening to alternative perspectives and needs
• responding sensitively to others and checking understanding where necessary
•asking for help and support
• challenging effectively and engaging in critical thinking
• becoming an agent of change
• becoming a problem-solver
•building relationships and networks
•dealing with difficult colleagues
• staying resilient
• managing your manager.
What will I achieve?
By the end of this course you should be able to...
• identify some of the key skills and practices needed to work effectively with others both inside and outside your immediate team
• see the bigger picture
• understand and identify your own role within the team and organisation
• listen to alternative perspectives and needs and respond accordingly
• respond sensitively to others and check understanding where necessary
•ask for help and support and identify when it is appropriate to do so
• challenge thinking effectively and engage in critical thinking
• become an agent of change
• become a problem-solver
•build relationships and networks with a degree of success
•deal with difficult colleagues and identify different strategies
• stay resilient
• manage your manager.
What level is the course and do I need any particular skills?
This course is for anyone who wants to develop their ability to work with other people whatever their type of work. It will be particularly suitable for office-based workers, administrators, retail workers, junior managers, public and private sector. But anyone who works in a team will benefit. You need a good functioning level of English.
How will I be taught, and will there be any work outside the class?
You will learn in a supportive and welcoming environment with an emphasis on your discovering how to do and complete tasks, with guidance from the tutor. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.
Are there any other costs? Is there anything I need to bring?
You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.
When I've finished, what course can I do next?
There are many courses you can do before, at the same time or after this course. These include:
• Workplace skills: getting your point across (level 2)
• Effective decision-making for new managers: analysing, problem-solving problem-preventing, strategic thinking
• Workplace skills: how to work effectively with other people and be a team person
• Workplace skills: communicating, negotiating and influencing (level 2+)
There also many other maths, English digital and office skills courses you can do to help your work skills. For example:
• Develop your writing for inside and outside the workplace: how to make your writing organised, clear and to the point (level 2)
• Develop your reading and writing for inside and outside the workplace: read well, write well - analysing, evaluating and making decisions about what you read (level 2)
• Becoming data literate: making calculations, using percentages, fractions and averages (L1)
• Workplace skills: how to collaborate, coordinate and build relationships through the Cloud using One Drive and SharePoint
• Workplace skills: how to collaborate, coordinate and build relationships with Microsoft Teams
• Digital skills for the workplace: analysing, handling and presenting data with Excel (intermediate)
• Digital Skills for the virtual and face-to-face office (intermediate)
• Workplace skills: how to be organised, focused and efficient using MS Outlook (intermediate)
Ask your tutor or contact firstname.lastname@example.org / 020 7492 2511 for more details.