Communicating effectively at work

Course Dates: 31/10/24 - 05/12/24
Time: 19:00 - 21:00
Location: Online
How skilfully do you manage the impression you make on people both in person and in online meetings and interviews? Develop your personal effectiveness by looking at voice and body language, assertiveness, sensitive listening, interviewing techniques and communication skills for business meetings. This course will be taught online.
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
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Communicating effectively at work
  • Course Code: DVX030
  • Dates: 31/10/24 - 05/12/24
  • Time: 19:00 - 21:00
  • Taught: Thu, Evening
  • Duration: 6 sessions (over 6 weeks)
  • Location: Online
  • Tutor: Jonathan Mulquin

Course Code: DVX030

Choose a start date  

Thu, eve, 31 Oct - 05 Dec '24

Duration: 6 sessions (over 6 weeks)

Any questions?
or call 020 4582 0413

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Centre for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

To improve spoken communication and interpersonal skills face to face and online.
To build confidence in your voice and message.
To develop personal effectiveness when speaking in meetings and interviews.

This is a live online course. You will need:
- Internet connection. The classes work best with Chrome.
- A computer with microphone and camera is best (e.g. a PC/laptop/iMac/MacBook), or a tablet/iPad/smart phone/iPhone if you don't have a computer.
- Earphones/headphones/speakers.
We will contact you with joining instructions before your course starts.

What will we cover?

Developing the skills of rapport through body language and voice.
Speaking up for yourself; presenting yourself with confidence.
Developing a presence as a communicator; engaging your listeners.
Influencing; building trust; overcoming objections.
Sensitive listening. Responding to criticism. Meeting skills.

What will I achieve?
By the end of this course you should be able to...

Build a positive relationship through rapport.
Be aware of how body language enhances self-presentation.
Develop vocal energy.
Speak up for yourself with confidence.
Recognise barriers to communication; listen sensitively.
Handle negative criticism about performance.
Put your point across effectively at a meeting.

What level is the course and do I need any particular skills?

Students whose first language is not English need to be fully competent in speaking and listening, reading and writing in English.
In order to get the most from the course you will be able to:
• Speak English fluently.
• Communicate in group situations.
• Give and receive constructive feedback.
• Read and respond to a range of texts.
• Take course notes for your own use.

How will I be taught, and will there be any work outside the class?

The course will be delivered online and will comprise talks, discussion, simulations, role play and observation, with opportunity for group feedback and evaluation.

As part of the course content, your tutor may record your image for initial and ongoing assessment purposes. You are entitled to decline to participate in the recording of your image.

Are there any other costs? Is there anything I need to bring?

All materials are provided.

When I've finished, what course can I do next?

Public Speaking; Use your Voice Assertively; Communicate with Confidence through Voice and Body Language.
Please refer to our
full sequence of voice and speech classes at City Lit (click here) as you consider which area you would like to study next.

Jonathan Mulquin

Jonathan trained as an actor at Bristol Old Vic Theatre School and then completed an MA in Voice Studies at Royal Central School of Speech and Drama. He is in great demand as a voice teacher and coach at colleges across London including East 15, City Academy, London College of Music, London School of Dramatic Art, and St Mary’s University. His teaching style is based on the yoga voice work of Lynette Erving, bringing a strong connection between the body, the breath and the voice. He is passionate about the stagecraft of the voice, and likes to give technical tips and approaches to ensure the voice can be heard in any space. He also teaches accents, from RP and General American to West Country, Bristol, and Welsh.

Please note: We reserve the right to change our tutors from those advertised. This happens rarely, but if it does, we are unable to refund fees due to this. Our tutors may have different teaching styles; however we guarantee a consistent quality of teaching in all our courses.