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Workplace communication & other employment skills

Workplace Communication & Employment Skills
Courses Online & In London

Communication is one of the common skills most demanded by employers along with problem-solving, analysing, influencing, negotiating, decision-making, being organised, collaborating and seeing the bigger picture.  Whatever your job or level within a business, these are in-demand skills.

Our courses will help you develop these skills and behaviours for all types of work so you can be confident either in your current job or when looking for new employment. You can combine these courses with Our Workplace Digital Skills programme (link to Digital and Office Skills)

Click on the Start Assessment button to complete a pre-course assessment. Or contact universal.skills@citylit.ac.uk / 020 7492 2511 for a face-to-face assessment.

The courses are FREE to most learners if you earn less than £21, 157.50 a year or are on JSA or ESA (WRAG).  They are either in the City Lit building or live online interactive classes. For online courses, you will need a computer with a microphone, a camera and the internet.

Some of our courses take place in the classroom — learn more about Staying COVID-19 secure at City Lit.

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  1. Workplace skills: how to write an impacting CV and covering letter
    Course start date:  Thu 20 Jan 2022

    Location on this date:  KS - Keeley Street

    Are you sure your CV is influencing employers in the way you want? Is it enticing them to know more about you? Does it contain the right content and is it written to maximise its impact? Do you know how to write and structure a covering letter? The vast majority of applicants write ineffective poorly worded CVs, person specifications and covering letters. Don't be one of them. Join this course and improve your chances of finding the work you want.



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here



    This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
    Full fee £19.00 Senior fee £15.00 Concession £4.00
  2. Develop your reading and writing for inside and outside the workplace: read well, write well - analysing, evaluating and making decisions about what you read (level 2)
    Course start date:  Wed 26 Jan 2022

    Location on this date:  KS - Keeley Street

    Do you have to read and process a lot of information at work? How do you judge the quality and reliability of a piece of writing? What features is the writer using to convince you of their point of view? This course will help you write well by helping you improve your reading. The more you improve your analytical skills about texts, the more you will be able to this knowledge to develop your writing. You will learn how to compare and evaluate different types of texts, those used at work but also fiction pieces. You will practise identifying implicit and explicit information and meaning, learning how to read multiple texts to identify, select and process relevant information or ideas. You will focus on different ways in which writers influence the reader and you will learn how to identify contradictions and inconsistencies within texts. You will take what you learn on the course to improve and develop different types of writing both for inside and outside the workplace.



    This course is ideal if you are wanting to do an English GCSE or Level 2 Functional Skills course but do not have the time for a full qualification or you are wanting to prepare for these qualifications.



    Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here



    This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
    Full fee £139.00 Senior fee £111.00 Concession £42.00
  3. Develop your English for the office: with digital skills (Level 1-2)
    Evening
    Course start date:  Fri 28 Jan 2022

    Location on this date:  KS - Keeley Street

    Do you want to develop the English skills needed for office work? Would you like to improve your formal work emails? Your phone manner? Your digital skills for essential administration? This course will help you with all the English you need to work successfully in an office environment such as answering the phone professionally, taking and leaving messages, writing clear and concise emails and letters on a PC, spelling common words correctly and using good punctuation. By the end of this course, you will confident you can work successfully in an office environment.



    Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here



    This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
    Full fee £89.00 Senior fee £71.00 Concession £22.00
  4. Workplace skills: getting your point across (level 2)
    Evening
    Course start date:  Tue 1 Feb 2022

    Location on this date:  KS - Keeley Street

    Do you feel you sometimes cannot get your point across at work meetings? That you cannot persuade and influence colleagues at work? Or that your presentations, emails, reports are too wordy? This course will focus on how your voice and your message can be heard and recognised in the workplace. You will practise how to articulate your point of view, intervene in meetings, challenge work colleagues effectively, use data and evidence to exemplify your point, how to sequence your arguments and be concise but detailed. By the end of the course you will have developed some of the most in-demand workplace skills and become an accomplished communicator, challenger, enabler and influencer!



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here



    This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
    Full fee £149.00 Senior fee £119.00 Concession £91.00
  5. Workplace skills: how to work effectively with other people and be a team person
    Evening
    Course start date:  Wed 4 May 2022

    Location on this date:  KS - Keeley Street

    Collaborating and working as part of a team are key skills in the modern workplace but the competences required to do this are often taken granted. What does it mean to work effectively with other people? This course will help you develop the qualities needed to work well as part of a team. You will practise seeing the bigger picture and understanding your own role within your team and organisation. You will work on how to listen to alternative perspectives and needs, respond sensitively to others, check understanding where necessary and ask for help and support. You will focus on how to challenge effectively, engage in critical thinking and become an agent of change within a team, a problem-solver rather than a negative criticiser. You will also develop your relationship and network building skills and how to deal with colleagues you find difficult. Finally, you will work on how to manage your manager. By the end of the course, you will be confident in identifying the skills needed to be a team member and that you are on the way to developing them.



    Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you receive other state benefits (including Universal Credit). For more information click here



    This course takes place in the classroom, please follow this link to find out what we are doing to keep you safe: Staying COVID-19 secure at City Lit
    Full fee £109.00 Senior fee £87.00 Concession £55.00

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