Workplace Communication & Employment Skills
Courses Online & In London

Are you working in an office and need to improve your communication skills? Would you like to become an administrator but feel your written English is holding you back? This course will help you become a confident, flexible and successful communicator in writing, in person, on the phone and online. You will work on using the right language for written documents and for when speaking to colleagues, managers, customers, in meetings and on the phone. You will focus on different levels of formal and informal communication and how to speak and write clearly and concisely, with appropriate tone e.g. in emails and letters on a PC. You will also work on how to lay out key documents using Word, spell well and punctuate correctly. You will also start to learn about the cloud and how to use key parts of Microsoft 365. By the end of this course, you will confident you can work successfully in an office environment.



Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. You can also click the Start Assessment button on this page.



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Do you need to improve your English so you can work in an office or be self-employed? Would you like to be an administrator but want to develop your email writing, reading, spelling and punctuation? This course will improve all your communication skills so you can feel confident at work You will work on how to speak well when working with the public or other clients, how to respond calmly to difficult situations. You will practise how t to write emails and messages, how to organise them, use paragraphs and write good introductions and conclusions. You will develop your sentences using good grammar and vocabulary, plus correct spelling and punctuation. Throughout the course, you will work on your reading so you can understand the overall meaning of work-based texts, see the bigger picture, find details and specific information, and make decisions based on your reading. By the end of the course you will have the range of expression and accuracy in English to work with confidence.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here



This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.

Data is everywhere and its use is commonplace across businesses of all types and sizes. However, is it enough to be able just to access and read data? Increasingly you need to know what story the data is telling you and what story you are going to tell about the data. This course will help you develop storytelling techniques so not only will you able to convey simplex and complex data to an audience, you will be able to do so in a captivating way. You will learn how to construct clear, relevant narratives, focus on what is important, and practice using your voice and other dramatic techniques to enable your data to be impacting and engaging.



You need to do a pre-course assessment activity to make sure this is the right course for you. Contact universal.skills@citylit.ac.uk / 020 8078 0489 to book a face-to-face appointment. Or click the Start Assessment button on this page.



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here



This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.

What’s the difference between a verb and a adverb, a subject and an object, a main clause and a subordinate clause? What is a compound sentence? What does a determiner do? Understanding and analysing grammatical structure is a key component in developing your English skills whether speaking, writing or even reading. This course will provide you with all the grammar knowledge you need to become familiar with the language you use everyday and will be a very effective foundation for other work you do to improve your English. It will also assist you when you learn other languages.



Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. You can also click the Start Assessment button on this page.



This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.

Does your job involve writing copy for websites? Do you have your own website for work or for personal reasons? Would you like to work in digital marketing? Or are you looking to improve your overall written communication skills? This course will help you develop the most essential writing skills for producing high quality web content. In particular, you will learn how to prioritise the key information or message, how to structure the text to make sure the reader has the most essential content. You will work on writing 'scannable' text including use of headlines, bullet points and summations. You will practise writing in suitable tone and styles including conversational English, as well as using language which is concise, engaging and clear.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Are you struggling to turn your interviews into successful job offers? Would you like to be more confident when answering questions and anticipate more effectively what the employer is looking for? This course will help you, You will role play and also develop some key strategies for coping with your nerves, staying focused and producing answers which give you the best chance of succeeding.



You need to do a pre-course activity to make sure this is the right course for you. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. Or you can click the Start Assessment button on this page.



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Do you manage a team? Are you taking part in work meetings feeling your voice isn't heard? Do you need to give presentations, make sales pitches, or persuade others to follow your proposals? If so, then this course will help you. You will learn different techniques used in drama to enable you to create an effect. You will practise how respond to others so that they engage with you. You will focus on how to manipulate your voice, how to project and how to focus on the emphasising the meaning of what you want to say.



You need to do a pre-course assessment activity to make sure this is the right course for you. Contact universal.skills@citylit.ac.uk / 020 8078 0489 to book a face-to-face appointment. Or click the Start Assessment button on this page.



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Do you want to learn how to write a CV that will attract an employer's attention and get you an interview? Do you want to learn how to prepare for that interview and answer the questions confidently when you are there? This course will help you do that. By the end of the course you will be confident you have all the skills you need to write a job application that meets the criteria the employer is looking for, in language that impresses them, and that you will perform well in any job interview.



You need to do a pre-course activity to make sure this is the right course for you. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. Or you can click the Start Assessment button on this page.



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Are you new to podcasting? Would you like to start podcasting but unsure you have the communication skills? Or are you looking to improve your general speaking skills? This course will provide you with the skills you need. You will work on the key features needed to sound fluent and engaging. You will practise how to reduce your hesitations, sounding natural while also being controlled. You will develop techniques for changing and adapting your volume, tone, pitch and pace as well as breathing and pausing. You will work on how to prepare for speaking on a public platform whether through questioning or longer monologues and on how to create suitable scripts. Whether you are wanting to become a professional podcaster, produce family podcasts or simply improve your overall communication skills, this course will provide you with the tools you need.



You need to do a pre-course activity to make sure this is the right course for you. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. Or you can click the Start Assessment button on this page.



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here