Workplace communication & other employment skills

Workplace Communication & Employment Skills
Courses Online & In London

Communication is one of the common skills most demanded by employers along with problem-solving, analysing, influencing, negotiating, decision-making, being organised, collaborating and seeing the bigger picture.  Whatever your job or level within a business, these are in-demand skills.

Our courses will help you develop these skills and behaviours for all types of work so you can be confident either in your current job or when looking for new employment. You can combine these courses with our Workplace Digital Skills programme.

Which course is right for me?

To make sure you book onto the right course, we'll ask you to do a pre-course assessment. You can:

  • Take a online assessment - Choose a course from the list below and on the next page, click on ‘Start Assessment’.
  • Or book a face-to-face assessment - Contact us by email at universal.skills@citylit.ac.uk or call 020 7492 2511 for an appointment. 

Face-to-face assessments take place every Wednesday evening between 6-8pm or at the following times:

Thursday 1 September 2022 - 1-3pm

Monday 5 September 2022 - 3-5pm

Monday 12 September 2022 - 12.30-2.30pm

Tuesday 13 September 2022 - 2-4pm

The courses are FREE to most learners if you earn less than £21,547.50 a year or are on Universal Credit, JSA or ESA (WRAG). They are either in the City Lit building or are live online interactive classes. For online courses, you will need a computer with a microphone, a camera and the internet.

8 Items

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  1. Professional communication skills: how to make your writing clear, concise and organised (level 2)
    Evening, ONLINE
    Course start date:  Tue 25 Oct 2022

    Location on this date:  Online

    Do you find it difficult to organise your writing so it is more professional? Do you need to write to the point, with good flow so your ideas are clear? Being coherent, concise, clear and organised are essential to good writing inside and outside the workplace. This course will use fictional and factual texts to help you develop these aspects of your writing so you can become a confident communicator whether writing emails, reports or presentations in the office, creating blogs or pursuing your wider studies. This course is ideal if you need to write effectively at work or are wanting to do an English GCSE or Level 2 Functional Skills course but do not have the time for a full qualification or want to prepare for them.



    You need to do a pre-course assessment face-to-face or online. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here



    This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
    Full fee £139.00 Senior fee £111.00 Concession £70.00
  2. Business Administration (with digital skills): English communication skills for administrators and office workers (level 1-2)
    Course start date:  Fri 28 Oct 2022

    Location on this date:  Keeley Street

    Do you need to develop your English skills for working in an office and communicating effectively as an administrator? This course will help you become a confident, flexible and successful communicator in writing, face-to-face, on the phone and digitally such as via emails and cloud-based software. You will work on the correct language for written documents and spoken interactions to colleagues, customers, in meetings and answering the phone. You will focus on different levels of formal and informal communication and how to speak and write clearly and concisely, with appropriate tone e.g. in emails and letters on a PC. You will also work on how to lay out key documents, spell well and punctuate correctly. By the end of this course, you will confident you can work successfully in an office environment.



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here
    Full fee £89.00 Senior fee £71.00 Concession £45.00
  3. Professional communication skills: effective verbal communication in the workplace (level 2)
    Evening
    Course start date:  Thu 3 Nov 2022

    Location on this date:  Keeley Street

    High level verbal communication is crucial in the workplace whatever your role. On this course you will explore why spoken communication is so essential as well as how you can develop these verbal skills. You will focus on active listening, effective questioning, how to participate well in meetings, different types of workplace conversations including initiating and closing, presenting and giving elevator pitches, plus coming across well in interviews. You will focus throughout on the different type of language you can use so you grow in confidence, awareness and verbal dexterity.



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here
    Full fee £169.00 Senior fee £135.00 Concession £85.00
  4. Getting job ready: identifying the most in-demand work skills and how you can develop them
    Evening, ONLINE
    Course start date:  Tue 15 Nov 2022 (and 1 other date)

    Location on this date:  Online

    Do you want to maximise your chances of finding the work you want? This course will help you identify the skills, behaviours and strengths which are most in-demand across all sectors at all levels. You will then work on recognising the skills you have, how these relate to the in-demand skills, how you can develop them and how you can close any skills gaps you might have. You will practise exemplifying these in-demand qualities to help you with job applications and interviews. By the end of this course, you will know what you need to do to be best placed to find a job that works for you.



    This course is FREE if you are a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA). For more information click here



    This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
    Full fee £49.00 Senior fee £39.00 Concession £25.00
  5. Workplace communication: using the right language when applying for jobs
    Course start date:  Thu 1 Dec 2022 (and 1 other date)

    Location on this date:  Keeley Street

    Is your CV is influencing employers in the way you want? Does it contain the right content? Is the language effective? Can you write and structure a covering letter? Do you come across well in interviews? Many applicants write poorly worded, ineffective CVs, person specifications and covering letters. Don't be one of them. Join this course to create the right impression for potential employers and improve your chances of finding the work you want.



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here
    Full fee £19.00 Senior fee £15.00 Concession £10.00
  6. Business Administration (with digital skills): English communication skills in a business environment (level 2)
    Evening
    Course start date:  Fri 20 Jan 2023

    Location on this date:  Keeley Street

    Are you already a competent administrator, who is now looking to take on more responsibility and take your skills to the next level? Then this course will help you. On this course, you will develop your communication skills so you can become a confident lead administrator in any business environment both in relation to customers, colleagues and managers. You will work on communication skills in writing, speech (face-to-face and on the phone) and across digital platforms. You will work on producing documents such as reports, proposal and finance documents to a high standard, as well as meeting agendas, minutes and action plans. You will also work on communication skills within meetings and how to manage and coach direct reports. By the end of this course, you will be an authoritative communicator confident you can work successfully as an administrator in any business environment.



    You need to do a pre-course assessment face-to-face or online. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here
    Full fee £99.00 Senior fee £79.00 Concession £50.00
  7. Professional communication skills: reading, analysing, and comparing data and text (level 2)
    ONLINE
    Course start date:  Wed 1 Feb 2023

    Location on this date:  Online

    Do you have to read and process a lot of information at work? Do you need to read multiple texts at the same time? How do you judge these different texts and which information or ideas are useful? This course will improve your analytical skills about texts. You will learn how to compare and evaluate different types of texts, those used at work and also fiction pieces. You will practise identifying implicit and explicit information and meaning and learn how to read multiple texts to identify, select and process relevant information or ideas. You will focus on different ways in which writers influence the reader and you will learn how to identify contradictions and inconsistencies within texts. You can take what you learn on the course to improve and develop different types of writing both for inside and outside the workplace.



    This course is ideal if you are wanting to do an English GCSE or Level 2 Functional Skills course but do not have the time for a full qualification or you are wanting to prepare for these qualifications.



    Before this course, you need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name). Use Chrome if possible.



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here



    This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
    Full fee £139.00 Senior fee £111.00 Concession £70.00
  8. Professional communication skills: effective written communication in the workplace (level 2)
    Evening, ONLINE
    Course start date:  Thu 2 Feb 2023

    Location on this date:  Online

    Are you aware of how your written communication skills impact readers? Do your emails, texts, tweets and reports achieve what you want them to? High level literacy skills are essential to most job roles. On this course you will explore why written communication is so important as well as how you can develop these skills. You will focus on how to adapt your writing to different audiences, for different purposes and with different levels of formality. You will practise various types of writing, including emails and reports as well as social media communications including tweets, LinkedIn and Facebook posts. By the end of the course you will not only be more skilled in choosing the right words but also writing in different styles depending on who and why you are writing.



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 7492 2511 or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here



    This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.
    Full fee £169.00 Senior fee £135.00 Concession £85.00

8 Items

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