Administration Skills Courses Online
Do you want to learn more about how to become a skilled administrator? These courses will help you develop these skills whether you are relatively new to the role or already experienced. You will learn through completing tasks typical of administration work and develop your problem-solving, decision-making, detail orientation and organisational skills.
Combine these courses with our Microsoft Office and 365 classes to gain a full skillset.
We offer a range of courses allowing you to choose between online and in-person learning. All our courses are live, interactive, and taught by expert tutors. No matter how you prefer to learn, you’ll receive the same great City Lit experience. See our guide to online learning for more information about accessing our live online courses.
The courses are FREE to most learners if you earn less than £21, 157.50 a year or are on JSA or ESA (WRAG). They are either in the City Lit building or live online interactive classes. For online courses, you will need a computer with a microphone, a camera and the internet. For more information about our live online courses, please see our guide to online learning.
- Business administration: how to be a PA (foundation)Course start date: Tue 8 Apr 2025
Location on this date: Keeley Street
Do you already have a number of administration skills, and looking to become a personal assistant? Do you work as a PA but need clarity about the role and some skills to do your job more effectively? On this course you will focus on the fundamentals of being a good PA, including understanding what should and should not be expected of you. You will focus on maintaining office systems and organising files including shared drives. You will work on how to deal efficiently with incoming emails and staying on top of information, including prioritising your tasks. You will practise screening enquiries and requests, organising meetings efficiently and maintaining diaries, taking minutes effectively and understanding your relationship with your employer. By the end of the course you will be confident you know what the role entails and that you have the skills to do it.
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
Full fee £99.00 Senior fee £69.00 Concession £50.00 - Business administration: how to organise and manage with OneNote, MS Outlook and OneDrive (intermediate)Course start date: Thu 1 May 2025 (and 1 other date)
Location on this date: Keeley Street
How do you keep on top of your notes, to do list, tasks, meetings and ideas? Are you still using paper notebooks and post-it notes? Is there too much in your head cluttering your mind? This course will show how to use the digital notebook, OneNote, in conjunction with Outlook, and integrate both apps with OneDrive so you become an organised and self-managing administrator. You will learn how to take notes at any time and arrange them so you can always find what you are looking for. You will practise how to integrate Outlook and OneNote so you can organise meetings and share meeting notes and minutes easily and quickly, record the meetings, relate sections of the audio to tasks and action points for yourself and others, create to do lists, and link these tasks to tasks and emails in Outlook . In addition you will learn other useful tips on how to make the most of OneNote, for example to make calculations, translate text and edit text inside images. By the end of the course you will have clear idea of how to be organised digitally and have developed the necessary skills to put your ideas into practice.
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
Full fee £159.00 Senior fee £127.00 Concession £80.00 - Business administration: using Word, Excel, PowerPoint and Access in the office (intermediate-level 2)Course start date: Sat 31 May 2025 (and 1 other date)
Location on this date: Hybrid (choose either online or in-person)
Do you want to learn the digital skills needed for office and administration work? On this course, you will focus on completing the keys tasks required to be a business administrator. You will learn how to produce high quality and well-presented documents such as minutes, formal letters and flyers using Word. You will develop your skills in producing presentations with PowerPoint that are visually appealing, modern and effective. You will also work in depth on how to use Excel and Access for data handling, processing and analysing, including how to enter and edit data, arrange and present it effectively, make calculations and highlights data trends.
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
This course will be delivered online or in person. See the ‘What is the course about?’ section in course details for more information.Full fee £389.00 Senior fee £272.00 Concession £195.00 - Business administration: using Word, Excel, PowerPoint and Access in the office (intermediate)Course start date: Sat 18 Oct 2025
Location on this date: Online
Do you want to learn the digital skills needed for office and administration work? On this course, you will focus on completing the keys tasks required to be a business administrator. You will learn how to produce high quality and well-presented documents such as minutes, formal letters and flyers using Word. You will develop your skills in producing presentations with PowerPoint that are visually appealing, modern and effective. You will also work in depth on how to use Excel and Access for data handling, processing and analysing, including how to enter and edit data, arrange and present it effectively, make calculations and highlights data trends.
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
Full fee £319.00 Senior fee £255.00 Concession £160.00 - Business administration with digital skills: how to be an administrator (foundation)Course start date: Wed 5 Nov 2025
Location on this date: Keeley Street
Are you a new administrator wanting to develop your skills? Do you want to become an administrator but are unsure what the job entails? Do you need to update your organisational and digital skills for the virtual office? On this course you will learn the essentials of how to be a good administrator whether this is your job or an essential element of your work. You will work on different ways of being organised, how to achieve goals and tasks on time, prioritising and being service-oriented. By the end of this course, you will be confident in your administration skills whatever your environment, face-to-face or online, and that you can deal with administrative complexity, see the bigger picture, be detail-oriented and solve problems calmly.
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
Full fee £139.00 Senior fee £111.00 Concession £70.00 - Business administration: ICT skills for business (advanced)Course start date: Thu 5 Mar 2026
Location on this date: Online
This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.Full fee £159.00 Senior fee £127.00 Concession £80.00
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