ESOL: Workplace Communication
Courses Online & In London

Do you need proof of your ability to use English to study at graduate level or to work in a professional environment? Do you want to show yourself that you have reached a high level of competency in your new language? Cambridge C1 Advanced (CAE) is an internationally recognised in-depth test of English language skill for people with ESOL Level 2 (C1) or above. This course will develop your language skills as well as prepare you for the test and enable you to communicate at a very high level of English either in the UK or abroad.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).

Do you want to work in business but lack the confidence? Do you already have a job but feel that your language skills are holding you back? This course will help you improve your business and work English so you can perform the most essential tasks of business: negotiating, report writing and giving presentations. You will work not only on the language you need but also on completing business-world tasks so you are better prepared for your business life.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here



This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.

Do you want to improve your English in a real-life context and develop your digital skills at the same time? On this course you will learn how to create a website and write content for it. You will decide together on the type of website you want to create as a class and you will then focus on how to write in a way suitable for web pages. You will focus on how to structure the writing, how to make sure the most important information is in the right part of the text, how to write headlines, and use the right tone. You will also look at how to embed your own videos and speak well on videos. By the end of the course, you will have developed an important skill for use inside and outside work and improved your overall communication and digital skills.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Are you a professional wanting to refine your English? Are you on a post-graduate course or completing a PhD and need some help to communicate at this level? Cambridge English: Proficiency (CPE) qualification shows the world that you have reached an exceptional level of English. It the ultimate proof that you can communicate with the fluency and sophistication of a highly competent English speaker and that you have the level of English required to work or study at a top level. This course will develop your language skills in reading, writing, speaking and listening and provide you with the preparation needed to pass the exam.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.

Are you already working at a good level of English but still not sufficient for the needs of your workplace or to develop your career? Do you need to find just the right word, the correct tone, the exact phrase' This course will help you develop the right English for the right situation particularly in the world of work. Learn about different styles of writing, and effective and appropriate communication.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here



This course will be delivered online. See the ‘What is the course about?’ section in course details for more information.

Do you need to talk to members of the public at work - by phone, face-to-face, online? Do you have to understand your work colleagues? Would you like to be more confident when speaking and listening? This course will help you become a good communicator inside and outside work. You will practise how to interact and engage with customers, with strangers and with friends. You will focus on how to be polite, how to sell things, talk over the phone at call centres, take messages and speak and listen at the same time, make small talk with work colleagues. You will learn in a way that increases your skills and your confidence.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Are you working with the public – in a shop, at reception, on the phone? Are you front of house at a hotel or restaurant? Would you like to work in these sectors? This course will help you communicate at work with customers, your colleagues and your manager. You will learn how to speak fluently and politely and use the vocabulary you need for work. You will practise how to help a customer or a client, make suggestions, give advice, begin and end a conversation, and take messages over the phone. You will focus on how to do all this with the right level of formality and politeness.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Do you want to develop your writing and speaking skills? Would you also like to improve your digital skills? On this course you will work on writing, enacting and recording short radio programmes about news items, arts, hobbies, and other areas of interest. By doing this, you will improve your communication skills including emphasising meaning, choosing the right words, speaking and writing concisely with the right tone and creating emotions. You will also focus on your pronunciation and fluency. You will work on how to edit and put together a programme. We hope we can distribute your programme to friendly listeners!



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here

Are you looking for a new or better job? Do you feel nervous in interviews? Would you like to learn the English you need to impress an employer? This course will help you with the language you need to do well in interviews, to feel calm and relaxed. You will work on predicting the types of questions an employer will ask you and you will practise answering them. You will work on your pronunciation including stress and you will role play different situations that take place in an interview.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



This course is FREE if a) you are on a Low Wage or b) you are either on Jobseekers' Allowance (JSA) or Employment & Support Allowance(ESA) or c) you want to get a job or progress into a better job and you receive other state benefits (including Universal Credit). For more information click here