Courses in London & Online

Do you want to improve your communication skills and become more confident speaking, listening, reading and writing English? This course will help you develop all your English language skills so you can act confidently in the most important everyday situations inside and outside work. You will become a skilled communicator when writing, using digital resources and in face-to-face interactions. You will develop your active listening skills so you can understand and empathise better. You will work on how to express yourself when speaking in different situations. You will practise your reading so you can see the whole picture and find details, make effective decisions about what you read, and prioritise matters. By the end of this three-term programme, you will be a competent speaker, listener, reader and writer both at work and home and ready to do exams such as Functional Skills Level 2.



You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).

This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here

Are you working in an office and need to improve your communication skills? Would you like to become an administrator but feel your written English is holding you back? This course will help you become a confident, flexible and successful communicator in writing, in person, on the phone and online. You will work on using the right language for written documents and for when speaking to colleagues, managers, customers, in meetings and on the phone. You will focus on different levels of formal and informal communication and how to speak and write clearly and concisely, with appropriate tone e.g. in emails and letters on a PC. You will also work on how to lay out key documents using Word, spell well and punctuate correctly. You will also start to learn about the cloud and how to use key parts of Microsoft 365. By the end of this course, you will confident you can work successfully in an office environment.



Contact universal.skills@citylit.ac.uk / 020 8078 0489 for information and to book a pre-course assessment. You can also click the Start Assessment button on this page.

This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here