Workplace communication skills: how to be confident in meetings and in groups (level 1-2)

Course Dates: 17/10/24 - 28/11/24
Time: 18:00 - 21:00
Location: Keeley Street
Do you sometimes feel you cannot speak in meetings? Are you shy with customers? In your daily life, do you find it difficult to give your opinions? This course will give you the confidence and skills to express yourself in different situations.

Our experienced skills tutor, also a trained actor, will help you learn how to stay calm and focused. You will work on increasing your vocabulary, developing your listening skills and expressing your thoughts and opinions clearly in a positive manner.

You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).

This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here

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SKU
222357
Full fee £99.00 Senior fee £79.00 Concession £50.00

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Workplace communication skills: how to be confident in meetings and in groups (level 1-2)
  • Course Code: AEWM01
  • Dates: 17/10/24 - 28/11/24
  • Time: 18:00 - 21:00
  • Taught: Thu, Evening
  • Duration: 7 sessions (over 7 weeks)
  • Location: Keeley Street

Course Code: AEWM01

Thu, eve, 17 Oct - 28 Nov '24

Duration: 7 sessions (over 7 weeks)

Before booking on this course, we'll need you to log in or register with us if you're new. Please then contact us for a chat with our team to check that this course is the right level for you.
Why do I need an advice session?

Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Centre for more information on a range of topics including fees, online learning and FAQs.

What is the course about?

This course is about developing your confidence in groups, particularly at work, so you can express yourself, give opinions, listen and respond to other people, negotiate, collaborate and persuade while remaining calm and considerate.

Through fun and stimulating exercises, we will help to take the pressure off speaking in team meetings and talking to customers, clients or managers. You will work on different phrases and ways of talking which will help to ensure others listen to you, and you feel able to get your points across successfully.

What will we cover?

• speaking well in work meetings and other groups
• listening and responding effectively to different viewpoints
•challenging, negotiating, disagreeing, and persuading using appropriate language
•being polite but assertive
• summarising the arguments and opinions of other people
• developing confidence when talking with strangers .e.g. customers and with people in authority.

What will I achieve?
By the end of this course you should be able to...

• speak well in work meetings and other groups
• listen and respond effectively to different viewpoints
•challenge, negotiate, disagree, and persuade using appropriate language
•be polite but assertive
• summarise the arguments and opinions of other people
• develop confidence when talking with strangers .e.g. customers and with people in authority.

What level is the course and do I need any particular skills?

This course is aimed at people whose English is at entry 3-level 1 who wish to gain confidence and skills in talking in groups and in meetings. It will also help those doing functional skills exams.

How will I be taught, and will there be any work outside the class?

You will learn in a supportive and welcoming environment. There will be quite a lot of role play .You will work on your own and with other students on different tasks so you are always practising, and developing important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step-by-step manner so you can complete challenging tasks in enjoyable and relaxing ways. Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.

Are there any other costs? Is there anything I need to bring?

You will need a pen, paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.

When I've finished, what course can I do next?

There are many courses you can do before, at the same time or after this course. These include:
• Develop your confidence in English: how to express yourself in speaking and writing inside and outside work (entry 3-level 1)
• Becoming an environmental citizen: how to read, research and understand data (entry 3-level 1)
• English, maths and digital skills for life (entry 2-entry3)
• English communication and maths skills - for life and work (entry 3)
• English communication skills - for life and work (level 1)
• Workplace communication skills: letters, emails, memos, notes, meetings and presentations (level 1)
• Workplace communication skills: how to write a successful CV and be confident in interviews (entry 3-level 1)

There are classes in the maths and digital skills areas which complement the above courses. These include:
• Maths skills for life and work - getting ready for functional skills (foundation 1)
• Maths for life and work (level 1)
• Discover the maths in the world around you: from nature to buildings (entry 3-level 1)
• Bitesize maths: becoming confident with numbers and calculations (level 1-2)
• Bitesize maths: becoming confident with shapes, space and measuring (level 1-2)
• Bitesize maths: becoming confident with algebra, problem-solving and equations (level 1-2)
• Becoming data literate: how to understand and interpret the data all around you (level 1-2)
• Learning to use your smartphone (Android)
• Becoming confident with online communication: Zoom (beginner)
• Becoming confident with online communication: Zoom and Teams (beginner)
• Becoming confident on the cloud: OneDrive and Google drive - a new way of sharing and managing your files (foundation)

For more information, talk with your tutor or contact universal.skills@citylit.ac.uk / 020 4582 0423.

We’re sorry. We don’t have a bio ready for the tutor of this class at the moment, but we’re working on it! Watch this space.