Workplace communication skills: how to get a better job (ESOL entry 3-level 1)

What is the course about?

This course will help you do well in interviews for all types of jobs. You will work on preparing for interviews. You will learn how to listen well and to predict the types of questions employers will ask you. You will practise answering different types of questions, including working on your pronunciation especially stress. You will work on techniques for remaining calm and showing confidence. By the end of the course, you will be confident you can attend any interview and show the employer the best side of you.

What will we cover?

• preparing for interviews, making notes, researching the company
• predicting the questions the employer asks you
• giving a good impression from the beginning
• active listening
• answering questions effectively
• stressing key words so the interviewer pays attention to the right things
• staying calm and showing confidence.

What will I achieve?
By the end of this course you should be able to...

• prepare for interviews, make notes, research the company
• predict the questions the employer asks you
• give a good impression from the beginning
•listen actively so you can answer questions confidently
• answer interview questions effectively
• stress key words so the interviewer pays attention to the right things
• stay calm and show confidence.

What level is the course and do I need any particular skills?

This is for entry 3-level 1 ESOL learners i.e. pre-intermediate to intermediate level (B1-B2). It is ideal for anyone who can communicate in basic everyday situations and wants to improve their interview skills.

How will I be taught, and will there be any work outside the class?

You will learn in a supportive and welcoming environment with an emphasis on your discovering how to do and complete tasks, with guidance from the tutor. You will work on your own and with other students on different tasks so you are always practising important in-demand life and work skills such as problem-solving, decision-making, prioritising, negotiating, collaborating and independence. You will learn in a step by step manner so you can complete challenging tasks in enjoyable and relaxing ways. There will be a lot of role play.
Your tutor will also work with you individually so you know how to improve and how to work in a way that improves your learning. You will need to do work outside the classroom and use Google Classroom to help you.

Are there any other costs? Is there anything I need to bring?

You will need a pen, some lined A4 paper and a file to keep your work in. Your tutor will provide handouts and a code for Google classroom so you can communicate with classmates and access materials, videos etc. online.

When I've finished, what course can I do next?

There are many courses you can do before, at the same time or after this course. These include:
• ESOL - communication skills for life and work (entry 3 speaking and listening)
• ESOL - communication skills for life and work (entry 3 reading and writing)
• ESOL - communication skills for life and work (level 1 speaking and listening)
• ESOL - communication skills for life and work (level 1 reading and writing)
• Workplace communication skills: customer care and front of house hospitality (ESOL level 1-level 2)
• Grammar in practice: intermediate (entry 3-level 1)

You can also do classes in the maths and digital skills areas. These include:

For more information, talk with your tutor or contact universal.skills@citylit.ac.uk / 020 4582 0423.