How skilfully do you manage the impression you make on people both in person and in online meetings and interviews? Develop your personal effectiveness by looking at voice and body language, assertiveness, sensitive listening, interviewing techniques and communication skills for business meetings. This course will be taught online.
Learning modes and locations may be different depending on the course start date. Please check the location of your chosen course and read our guide to learning modes and locations to help you choose the right course for you.
Please note: We offer a wide variety of financial support to make courses affordable. Just visit our online Help Centre for more information on a range of topics including fees, online learning and FAQs.
To improve spoken communication and interpersonal skills face to face and online. To build confidence in your voice and message. To develop personal effectiveness when speaking in meetings and interviews.
What will we cover?
Developing the skills of rapport through body language and voice. Speaking up for yourself; presenting yourself with confidence. Developing a presence as a communicator; engaging your listeners. Influencing; building trust; overcoming objections. Sensitive listening. Responding to criticism. Meeting skills.
What will I achieve? By the end of this course you should be able to...
Build a positive relationship through rapport. Be aware of how body language enhances self-presentation. Develop vocal energy. Speak up for yourself with confidence. Recognise barriers to communication; listen sensitively. Handle negative criticism about performance. Put your point across effectively at a meeting.
What level is the course and do I need any particular skills?
Students whose first language is not English need to be fully competent in speaking and listening, reading and writing in English. In order to get the most from the course you will be able to: • Speak English fluently. • Communicate in group situations. • Give and receive constructive feedback. • Read and respond to a range of texts. • Take course notes for your own use.
How will I be taught, and will there be any work outside the class?
The course will comprise talks, discussion, simulations, role play and observation, with opportunity for group feedback and evaluation. This is an online course, taught via live interactive sessions on Zoom, supported by a Google Classroom. For more information, see Online Learning at City Lit.
Are there any other costs? Is there anything I need to bring?
Dr Allis Moss is a freelance journalist and broadcaster. Allis has worked for a number of channels and publications including Radio 1,2,3,4, 5, Five Live and World Service. She has contributed to flagship programmes like Radio 4's 'From Our Own Correspondent', BBC World TV news, The New European, The Independent, Time Out Paris, and was a UK correspondent for Radio France and Radio Netherlands Worldwide. On historical themes, Allis has appeared on Radio 3's 'Free Thinking' and written-presented World Service's 'Witness' and 'Heart and Soul'. Allis also had her own weekly column in her local paper and has been spotted on centre court at Wimbledon tennis (standing still at the mic!) as announcer-blogger for the world-famous championships. She completed her history PhD as a White Rose Scholar for Leeds University and gained distinction as a postgraduate in Historical Studies at Oxford University. Allis is the author of the local history book ‘The Jigsaw Journey’ supported by an Arts-in-Action award telling the stories of a West Sussex town. Allis was also a writer-announcer for BBC1 for three years and taught at the Global Institute, London Met and Southampton Solent universities.
Please note: We reserve the right to change our tutors from those advertised. This happens rarely, but if it does, we are unable to refund fees due to this. Our tutors may have different teaching styles; however we guarantee a consistent quality of teaching in all our courses.
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https://www.citylit.ac.uk/communicating-effectively-at-work-online2273389Communicating effectively at work (online)https://www.citylit.ac.uk/media/catalog/category/grow-_in_confidence-_networking-_1024.jpg159159GBPInStock/Courses/Courses/Business, marketing & technology/Courses/Business, marketing & technology/Business & marketing/Courses/Business, marketing & technology/Business & marketing/Public speaking & communication skills/Courses/Online courses228512111229123017311228512111229How skilfully do you manage the impression you make on people both in person and in online meetings and interviews? Develop your personal effectiveness by looking at voice and body language, assertiveness, sensitive listening, interviewing techniques and communication skills for business meetings. This course will be taught online.002819358Communicating effectively at work (online)159159https://www.citylit.ac.uk/media/catalog/category/grow-_in_confidence-_networking-_1024.jpgInStockEveningThuOnlineAvailable courses5-10 weeksWeekday2026-05-14T00:00:00+00:00Beginners, Some experience, Advanced, Suitable for allMay 2026Business, marketing & technologyDVX032159159Communicating effectively at work (online)159111159Allis Mosscommunicating-effectively-at-work-online/dvx032-2526How skilfully do you manage the impression you make on people both in person and in online meetings and interviews? Develop your personal effectiveness by looking at voice and body language, assertiveness, sensitive listening, interviewing techniques and communication skills for business meetings. This course will be taught online.0000-Available|2026-05-14 00:00:00To improve spoken communication and interpersonal skills face to face and online.<br/>To build confidence in your voice and message.<br/>To develop personal effectiveness when speaking in meetings and interviews.How skilfully do you manage the impression you make on people both in person and in online meetings and interviews? Develop your personal effectiveness by looking at voice and body language, assertiveness, sensitive listening, interviewing techniques and communication skills for business meetings. This course will be taught online.Developing the skills of rapport through body language and voice.<br/>Speaking up for yourself; presenting yourself with confidence.<br/>Developing a presence as a communicator; engaging your listeners.<br/>Influencing; building trust; overcoming objections.<br/>Sensitive listening. Responding to criticism. Meeting skills.Build a positive relationship through rapport.<br/>Be aware of how body language enhances self-presentation.<br/>Develop vocal energy.<br/>Speak up for yourself with confidence.<br/>Recognise barriers to communication; listen sensitively.<br/>Handle negative criticism about performance.<br/>Put your point across effectively at a meeting.Students whose first language is not English need to be fully competent in speaking and listening, reading and writing in English.<br/>In order to get the most from the course you will be able to:<br/>• Speak English fluently.<br/>• Communicate in group situations.<br/>• Give and receive constructive feedback.<br/>• Read and respond to a range of texts.<br/>• Take course notes for your own use.The course will comprise talks, discussion, simulations, role play and observation, with opportunity for group feedback and evaluation. This is an online course, taught via live interactive sessions on Zoom, supported by a Google Classroom. For more information, see <a href="https://help.citylit.ac.uk/hc/en-gb/articles/11432175299229-FAQ-Online-Learning">Online Learning at City Lit</a>.All materials are provided.Use your Voice Assertively; Communicate with Confidence through Voice and Body Language.<br/>Please refer to our <br/><a href="https://www.citylit.ac.uk/blog/voice-and-speech-classes-city-lit"> full sequence of voice and speech classes at City Lit (click here) </a> as you consider which area you would like to study next.Business & marketingPublic speaking & communication skillsvirtual159159111DVX032NONEThu14/05/26 - 18/06/2619:00 - 21:0019:0021:006 sessions (over 6 weeks)65-10 weeksEveningWeekdayOnlineOnlineAllis MossBeginners, Some experience, Advanced, Suitable for allAvailable courses2026-05-14T00:00:00+00:00May 2026Business, marketing & technology159159Communicating effectively at work (online)communicating-effectively-at-work-online/dvx032-2526How skilfully do you manage the impression you make on people both in person and in online meetings and interviews? Develop your personal effectiveness by looking at voice and body language, assertiveness, sensitive listening, interviewing techniques and communication skills for business meetings. This course will be taught online.0000-Available|2026-05-14 00:00:00To improve spoken communication and interpersonal skills face to face and online.<br/>To build confidence in your voice and message.<br/>To develop personal effectiveness when speaking in meetings and interviews.How skilfully do you manage the impression you make on people both in person and in online meetings and interviews? Develop your personal effectiveness by looking at voice and body language, assertiveness, sensitive listening, interviewing techniques and communication skills for business meetings. This course will be taught online.Developing the skills of rapport through body language and voice.<br/>Speaking up for yourself; presenting yourself with confidence.<br/>Developing a presence as a communicator; engaging your listeners.<br/>Influencing; building trust; overcoming objections.<br/>Sensitive listening. Responding to criticism. Meeting skills.Build a positive relationship through rapport.<br/>Be aware of how body language enhances self-presentation.<br/>Develop vocal energy.<br/>Speak up for yourself with confidence.<br/>Recognise barriers to communication; listen sensitively.<br/>Handle negative criticism about performance.<br/>Put your point across effectively at a meeting.Students whose first language is not English need to be fully competent in speaking and listening, reading and writing in English.<br/>In order to get the most from the course you will be able to:<br/>• Speak English fluently.<br/>• Communicate in group situations.<br/>• Give and receive constructive feedback.<br/>• Read and respond to a range of texts.<br/>• Take course notes for your own use.The course will comprise talks, discussion, simulations, role play and observation, with opportunity for group feedback and evaluation. This is an online course, taught via live interactive sessions on Zoom, supported by a Google Classroom. For more information, see <a href="https://help.citylit.ac.uk/hc/en-gb/articles/11432175299229-FAQ-Online-Learning">Online Learning at City Lit</a>.All materials are provided.Use your Voice Assertively; Communicate with Confidence through Voice and Body Language.<br/>Please refer to our <br/><a href="https://www.citylit.ac.uk/blog/voice-and-speech-classes-city-lit"> full sequence of voice and speech classes at City Lit (click here) </a> as you consider which area you would like to study next.Business & marketingPublic speaking & communication skillsconfigurable
12301229Public speaking & communication skillshttps://www.citylit.ac.uk/courses/technology-science-and-business/business-and-marketing/public-speaking-communication-skills1/2/285/1211/1229/12301/Courses/Business, marketing & technology/Business & marketing/Public speaking & communication skills
