ESOL: Workplace Communication
Courses Online & In London

Do you want to work on your English skills for the workplace and also focus on the types of skills all jobs need: problem-solving, negotiating, analysing, influencing, decision-making and working together?

These courses will help you become more confident and skilled in your workplace English so you can become better at your job or find other more rewarding work.

What is the best course for me?

You need to do a pre-course assessment. You can also do it online, but a face-to-face assessment is best. 

  • Online assessment - click ‘Start Assessment’ on the course page
  • Or book a face-to-face assessment - call 0204 582 0423 or contact us by email at universal.skills@citylit.ac.uk for an appointment. You can also come without an appointment.

Times:

  • Every Monday 12- 2pm
  • Every Wednesday 6-8pm
  • Every Friday 11am-1pm (23rd August – 6th October)

The courses are FREE to most learners if you earn less than £21,547.50 a year or are on Universal Credit, JSA or ESA (WRAG). They are either in the City Lit building or are live online interactive classes. For online courses, you will need a computer with a microphone, a camera and the internet.

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  1. Workplace communication skills: customer care and front of house hospitality (ESOL level 1-level 2)
    Course start date:  Mon 15 Apr 2024

    Location on this date:  Keeley Street

    Are you working with the public – in a shop, at reception, on the phone? Are you front of house at a hotel or restaurant? Would you like to work in these sectors? This course will help you communicate at work with customers, your colleagues and your manager. You will learn how to speak fluently and politely and use the vocabulary you need for work. You will practise how to help a customer or a client, make suggestions, give advice, begin and end a conversation, and take messages over the phone. You will focus on how to do all this with the right level of formality and politeness.



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £99.00 Senior fee £79.00 Concession £50.00
  2. Communication skills: developing your writing, speaking and digital skills through creating a radio programme (ESOL level 1-2)
    Course start date:  Thu 25 Apr 2024

    Location on this date:  Keeley Street

    Do you want to develop your writing and speaking skills? Would you also like to improve your digital skills? On this course you will work on writing, enacting and recording short radio programmes about news items, arts, hobbies, and other areas of interest. By doing this, you will improve your communication skills including emphasising meaning, choosing the right words, speaking and writing concisely with the right tone and creating emotions. You will also focus on your pronunciation and fluency. You will work on how to edit and put together a programme. We hope we can distribute your programme to friendly listeners!



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £139.00
  3. Workplace communication skills: how to be confident and do well in interviews (ESOL entry 3-level 1)
    Course start date:  Mon 13 May 2024

    Location on this date:  Keeley Street

    Are you looking for a new or better job? Do you feel nervous in interviews? Would you like to learn the English you need to impress an employer? This course will help you with the language you need to do well in interviews, to feel calm and relaxed. You will work on predicting the types of questions an employer will ask you and you will practise answering them. You will work on your pronunciation including stress and you will role play different situations that take place in an interview.



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £49.00 Senior fee £39.00 Concession £25.00
  4. Communication skills: develop your writing and digital skills through website design (ESOL level 1-2)
    Course start date:  Thu 18 Jan 2024

    Location on this date:  Keeley Street

    Do you want to improve your English in a real-life context and develop your digital skills at the same time? On this course you will learn how to create a website and write content for it. You will decide together on the type of website you want to create as a class and you will then focus on how to write in a way suitable for web pages. You will focus on how to structure the writing, how to make sure the most important information is in the right part of the text, how to write headlines, and use the right tone. You will also look at how to embed your own videos and speak well on videos. By the end of the course, you will have developed an important skill for use inside and outside work and improved your overall communication and digital skills.



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £149.00
  5. Communication skills: how to speak with confidence inside and outside work (ESOL entry 3- level 1)
    Course start date:  Fri 2 Feb 2024

    Location on this date:  Keeley Street

    Do you need to talk to members of the public at work - by phone, face-to-face, online? Do you have to understand your work colleagues? Would you like to be more confident when speaking and listening? This course will help you become a good communicator inside and outside work. You will practise how to interact and engage with customers, with strangers and with friends. You will focus on how to be polite, how to sell things, talk over the phone at call centres, take messages and speak and listen at the same time, make small talk with work colleagues. You will learn in a way that increases your skills and your confidence.



    You need to do a pre-course assessment. Contact universal.skills@citylit.ac.uk / 020 8078 0489 for a face-to-face assessment or click the Start Assessment button on this page. Log on with your email address (not name).



    This course is FREE if you are employed and on a low wage or you are claiming benefits. For more information Click here
    Full fee £69.00 Senior fee £55.00 Concession £35.00
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